What are the responsibilities and job description for the Client Services Coordinator position at Woflow, Inc?
About the Job
We are seeking a highly skilled Operations Manager to join our dynamic team at Woflow, Inc. As an Operations Manager, you will be responsible for overseeing the end-to-end process for a specific client account and our German region. This involves working closely with team leaders and quality teams to ensure daily/weekly/monthly output targets are met. You will also use our proprietary suite of tools to perform data structuring and standardization tasks. In addition, you will attend meetings with L&D and Quality to develop learning/training materials for relevant clients. Strong communication skills are essential for effective collaboration with team members via proper channels. You will identify key problems or issues with the data structuring and standardization process and drive efficiency and quality. You will be responsible for the menu team's adherence to client SLAs, both turnaround time and quality. Finally, you will oversee and facilitate the successful scaling of the team to meet new output targets.
Key Accountabilities
Requirements and Qualifications
To excel in this role, you must have at least 2-4 years experience in an operations lead or management position or anything similar. Previous experience in a 24/7 environment or menu transcription experience is a significant advantage. You must have led a team of at least 15 team members/direct reports. You must be comfortable working in a fast-paced, high-pressure environment. Proficiency in English and German languages, both written and spoken, is necessary. High proactivity, curiosity, and drive are essential for success in this role.
We are seeking a highly skilled Operations Manager to join our dynamic team at Woflow, Inc. As an Operations Manager, you will be responsible for overseeing the end-to-end process for a specific client account and our German region. This involves working closely with team leaders and quality teams to ensure daily/weekly/monthly output targets are met. You will also use our proprietary suite of tools to perform data structuring and standardization tasks. In addition, you will attend meetings with L&D and Quality to develop learning/training materials for relevant clients. Strong communication skills are essential for effective collaboration with team members via proper channels. You will identify key problems or issues with the data structuring and standardization process and drive efficiency and quality. You will be responsible for the menu team's adherence to client SLAs, both turnaround time and quality. Finally, you will oversee and facilitate the successful scaling of the team to meet new output targets.
Key Accountabilities
- Collaborate with team leaders and quality teams to achieve daily/weekly/monthly output targets.
- Utilize Woflow's proprietary suite of tools to perform data structuring and standardization tasks.
- Participate in meetings with L&D and Quality to develop learning/training materials for relevant clients.
- Foster effective communication with team members via proper channels.
- Drive efficiency and quality by identifying key problems or issues with the data structuring and standardization process.
- Ensure the menu team adheres to client SLAs, both turnaround time and quality.
- Facilitate the successful scaling of the team to meet new output targets.
Requirements and Qualifications
To excel in this role, you must have at least 2-4 years experience in an operations lead or management position or anything similar. Previous experience in a 24/7 environment or menu transcription experience is a significant advantage. You must have led a team of at least 15 team members/direct reports. You must be comfortable working in a fast-paced, high-pressure environment. Proficiency in English and German languages, both written and spoken, is necessary. High proactivity, curiosity, and drive are essential for success in this role.
