What are the responsibilities and job description for the Operations Manager position at Woflow, Inc?
**About Us:**
Woflow is a technology startup that creates products and solutions to support the high-growth on-demand economy. We offer a Merchant Data Platform that enables our customers to automate data such as images and product information for their merchant operations.
Our customers include food delivery companies, online ordering platforms, and eCommerce marketplaces. We provide infrastructure to help these companies scale and grow. We are a small but strong team committed to achieving big results. We hire people who add measurable value to our operations, keeping our team mighty but nimble.
**Job Description:**
We are seeking an Operations Manager to join our fully-remote workforce and contribute to Woflow's global data delivery efforts. The Menu Transcription team is the backbone of Woflow, ensuring all data tasks are completed quickly and effectively using Woflow's proprietary software tools for multiple lines of business (LOBs).
The Operations Manager will oversee the overall end-to-end process for a specific client account and our German region. A successful candidate must have excellent time management skills, be able to multitask with ease, communicate effectively with peers and team leaders, and be detail-oriented.
They should also be proficient in problem-solving and willing to go above and beyond to achieve the desired outcome.
**Responsibilities:**
- Work closely with team leaders and quality teams to ensure daily/weekly/monthly output targets are met, on time and accurately.
- Utilize Woflow's proprietary suite of tools to perform various data structuring and standardization tasks.
- Attend daily/weekly/monthly Quality and Development meetings (as invited) and collaborate with L&D and Quality to develop learning/training materials for relevant clients.
- Communicate reliably and effectively with all team members via proper channels.
- Identify key problems or issues with the data structuring and standardization process as they arise and drive efficiency and quality.
- Ensure the menu team adheres to client SLAs, both turnaround time and quality.
- Oversee and facilitate the successful scaling of the team to meet new output targets.
**Requirements:**
- At least 2-4 years of experience in an operations lead or management position or similar role. Previous experience in a 24/7 environment or menu transcription experience is a plus.
- Must have experience leading a team of at least 15 team members/direct reports.
- Must have an interest in working in a fast-paced, high-pressure environment.
- Native or bilingual proficiency in English and German languages, both written and spoken.
- Highly proactive, curious, and driven individual who seeks answers to unknown things.
