What are the responsibilities and job description for the Quick Lane Advisor position at Wolf Motor Company?
Job Summary:
The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.
MUST HAVE PREVIOUS EXPERIENCE ( AUTOMOTIVE )
About Us:
Wolf Motors Company has been in business for over 67 years, and we pride ourselves on being embedded in the Jordan, Minnesota community. We are always seeking qualified, motivated individuals to join our established team.
What We Offer
- 401(k) Match
- Health insurance
- Paid time off
- Flexible Working Hours
- Community involvement
- Career progression
Service Advisor Responsibilities:
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
MUST HAVE PREVIOUS EXPERIENCE ( AUTOMOTIVE )
Service Advisor Requirements:
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
MUST HAVE PREVIOUS EXPERIENCE ( AUTOMOTIVE )
Wolf Motor Co is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
