What are the responsibilities and job description for the Account Manager – Miami, FL position at WolfCreek Consulting?
Company Description
Able Business Services, Inc. is a family-owned company that specializes in commercial and industrial cleaning and janitorial services.
They offer a wide range of cleaning services for various industries, including office cleaning, medical facility cleaning, condominium cleaning, school cleaning, and more.
ABS also offer specialized services like carpet and floor care, and even emergency cleaning.
Able Business Services emphasizes their commitment to quality work, professionalism, and exceeding customer expectations.
Job Description
📍 Location: Miami, FL
⏳ Schedule: Full-time
💰 Compensation: Competitive salary performance-based incentives
Responsibilities:
✔ Develop and manage client relationships to ensure long-term success and client retention
✔ Identify business opportunities and drive sales growth through strategic account planning
✔ Ensure client satisfaction and address concerns proactively to maintain strong partnerships
✔ Collaborate with internal teams to deliver excellent service and meet client expectations
✔ Conduct regular client meetings and presentations to communicate value propositions
✔ Analyze market trends and competitor activities to identify new opportunities
✔ Negotiate contracts and service level agreements with clients
✔ Develop and implement account-specific strategies to maximize revenue and profitability
✔ Monitor and report on key performance indicators (KPIs) for assigned accounts
✔ Serve as the primary point of contact for escalated client issues and resolutions
✔ Collaborate with marketing teams to develop targeted campaigns for key accounts
✔ Maintain accurate and up-to-date client records in the company's CRM system
Qualifications
Requirements:
Required:
✔ Bachelor's degree in Business Administration, Marketing, or related field
✔ Minimum of 3-5 years of proven experience in account management, sales, or customer service
✔ Strong communication and negotiation skills
✔ Ability to multitask and manage multiple accounts efficiently
✔ Self-motivated with a results-driven mindset
✔ Proficiency in CRM software and Microsoft Office Suite
✔ Excellent presentation and public speaking skills
✔ Strong analytical and problem-solving abilities
✔ Demonstrated success in meeting or exceeding sales targets
Preferred:
✔ MBA or relevant advanced degree
✔ Experience in the specific industry or market sector relevant to the company
✔ Knowledge of contract negotiation and business law
✔ Fluency in Spanish or other relevant languages for the Miami market
✔ Certifications in account management or sales (e.g., Certified Sales Professional)
✔ Experience with data analysis and reporting tools
