What are the responsibilities and job description for the Service Advisor/Writer for Jay Wolfe Toyota of West County position at WOLFE AUTOMOTIVE GROUP MASTER?
Job Details
Job Location: TWC - Jay Wolfe Toyota of West County - Ballwin, MO
Position Type: Full Time
Salary Range: Undisclosed
Description
Jay Wolfe Toyota of West County is looking to hire an Automotive Service Advisor/Writer for our Toyota dealership location in Ballwin, MO.
Automotive Service Writer/Advisor Job Responsibilities:
- Service Advisors/Writers greet customers and assist them with their inquiries
- Automotive Service Advisors/Writers perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle
- Consult with customer on applicable service specials
- Service Advisors/Writers prioritize required services and are prepared to provide options upon request
- Document declines for services and ask for follow-up on future service considerations
- Keep customer informed on completion times, service expenses, and possible changes
- Service Advisors/Writers remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Spend quality time building relationship with the customer.
- Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle
Service Writer/Advisor Job Requirements:
You will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your success as a Service Advisor/writer:
- Previous automotive service advisor/writer experience – especially Toyota experience - preferred, not required
- Outgoing personality with expertise at developing relationships (i.e., a “people person")
- Basic MS Office knowledge; computer software and internet proficiency
- Valid U.S. driver's license
Our benefits include:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life & Disability Insurance
- Paid Time Off (PTO/Vacation)
- 401K match
Must have previous Automotive Service Advisor/Writer experience.
We offer a SIGN-ON BONUS for highly skilled (experienced) and qualified individuals.
Qualifications
