What are the responsibilities and job description for the Server position at Wolfgang Puck?
Job Summary: The Front Server provide friendly, responsive service to create an exceptional dining experience for all of our guests. The Front Server must be engaged and provide prompt, courteous and efficient food and beverage service where attention to detail is key. As the primary point of contact for guest interactions in the dining room, the Front Server is responsible for selling and serving food and beverages using their knowledge, hospitality and service skills
Essential Job Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education: High School Diploma or general education degree (GED)
Required Experience
While performing the duties of this job, the employee is regularly required to stand for extended periods of time, twist at the neck and trunk, bend at the waist and stoop, kneel, crouch, or crawl. The employee is occasionally required to reach with hands and arms, reach overhead, above shoulders and horizontally. Employees will use hands to handle objects and tools, and operate service equipment. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40-pound objects. Vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Employees may use vision to monitor food quality and quantity and may also order supplies, etc.
Work Conditions: May require evening and weekend hours. While performing the duties of this job, the employee generally works in an indoor front of restaurant and kitchen environment with exposure to heat from ovens, hot foods and steamers and cleaning chemicals, fumes, equipment, and metal objects. You will usually be based indoors, splitting your time between the front of the restaurant and the kitchen. The noise level in the work environment is usually moderate but may be loud dependent on specific work site and/or equipment operation. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
Wolfgang Puck Group is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here: EEOC Poster.
Essential Job Functions
- Take food and beverage orders from guests, enter orders in POS system
- Ensure that all orders are accurate and brought to each table in a timely manner
- Confirm orders with the chefs and bartenders whenever a clarification is requested
- Offer suggestions by using suggestive selling techniques (daily specials, cocktails, appetizers, entrees, desserts, and after dinner beverages)
- Perform side work at the start and end of each shift as required by service station assignment.
- Maintain cleanliness and condition of the work areas and equipment.
- Implement steps of service for guests consistently
- Ensure guests are satisfied with the food and service, respond promptly and courteously to any requests
- Prepare final bill, present check to guest, accept payment, process credit card charges or
- Be ready and willing to assist fellow servers as situations arise.
- Assist with setting tables and rearranging tables to accommodate larger parties
- Performs other job-related duties as assigned
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education: High School Diploma or general education degree (GED)
Required Experience
- Minimum 2 years fine dining food and beverage server experience
- Previous POS system experience
- Must have excellent knowledge of fine dining room and service procedures and functions
- Be able to work in a standing position for long periods of time
- Open availability; must be able to work evenings, weekends and holidays
- Possess strong organizational and multi-tasking skills
- Ability to work well under pressure in a fast-paced environment
- Outstanding guest services skills
- Be able to communicate clearly and effectively (verbal & written)
- Possess basic math skills and ability to handle money and operate a cash
- Professional presentation and positive attitude
While performing the duties of this job, the employee is regularly required to stand for extended periods of time, twist at the neck and trunk, bend at the waist and stoop, kneel, crouch, or crawl. The employee is occasionally required to reach with hands and arms, reach overhead, above shoulders and horizontally. Employees will use hands to handle objects and tools, and operate service equipment. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40-pound objects. Vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Employees may use vision to monitor food quality and quantity and may also order supplies, etc.
Work Conditions: May require evening and weekend hours. While performing the duties of this job, the employee generally works in an indoor front of restaurant and kitchen environment with exposure to heat from ovens, hot foods and steamers and cleaning chemicals, fumes, equipment, and metal objects. You will usually be based indoors, splitting your time between the front of the restaurant and the kitchen. The noise level in the work environment is usually moderate but may be loud dependent on specific work site and/or equipment operation. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
Wolfgang Puck Group is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here: EEOC Poster.
