What are the responsibilities and job description for the Front Desk Agent position at Wolfgramm Properties?
Responsibilities: - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries promptly - Provide information about hotel facilities, services, and local attractions - Handle guest complaints and resolve issues in a timely manner - Maintain a clean and organized front desk area - Process payments and maintain accurate records - Assist with reservations and room assignments - Collaborate with other hotel departments to ensure guest satisfaction Qualifications: - Previous experience in hospitality management or guest services is preferred - Bilingual skills (English/Spanish) are a plus - Strong communication and interpersonal skills - Knowledge of front desk operations and hotel procedures - Familiarity with phone systems and computer software (e.g., reservation systems) - Excellent customer service skills and the ability to handle difficult situations with professionalism - Attention to detail and the ability to multitask in a fast-paced environment - Flexibility to work various shifts, including weekends and holidays Please note that this job description is not exhaustive, and additional duties may be assigned as needed. We offer competitive pay, opportunities for career advancement, and a positive work environment. If you are passionate about providing exceptional guest experiences, we would love to hear from you. Apply now to join our team as a Front Desk Agent!
Job Type: Full-time
Pay: $13.00 - $13.50 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Holidays
Application Question(s):
- How many years of Marriott Experience you have?
Work Location: In person
Salary : $13 - $14