Inside Sales Representative

Job Title: Inside Sales Representative

Job duty:

• Provide timely service to customers. Answer calls, voicemails, emails in a timely manner. Be available during customers’ working hours to solve application quoting needs. Own the customer and help the business grow with assigned customers.
• Work with an assigned list of customers and provide accurate, timely quotes, enter orders in a timely manner, give technical guidance, ensuring suitability of products to the application.
• Help customers and end users solve difficult problems. Provide unique solutions to help customers solve their most difficult problems.
• Work with technical support team on difficult quotes. Learn from them and develop skills to quote difficult applications oneself.
• Continue to learn about the products offered by GEIM to become proficient in quoting motors.
• Work hand-in-hand with sales managers to provide best-in-class customer service to assigned customers.
• Be a customer advocate into the business and manufacturing plant. Make sure the customers’ needs and desires are communicated into the business and escalated as required.
• Train customers as required on the standard products catalog and internal GEIM tools to help the customers self-serve.

Job requirements:

• Ability to discuss application requirements with customers and translate that into instructions for engineering and manufacturing.
• Computer skills including Microsoft Word and Excel.
• Ability to communicate effectively with external customers, internal customers, co-workers, other business functions to ensure customers receive world-class service.
• Positive attitude.
• Knowledge of commercial rules regarding progress payments.
• Ability to manage large projects that take months to years to complete.
• Knowledge of “know your customer” ensuring customers are ethical and are complying with all regulations.

Job Type: Full-time

Pay: $59,546.00 - $66,436.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $59,546 - $66,436