What are the responsibilities and job description for the Fulfillment Associate position at Wolters Kluwer?
As a Fulfillment Associate, you will play a vital role in ensuring customer orders are accurately processed and shipped on time. You'll contribute to streamlining order entry, administration, and shipping processes to deliver exceptional customer service. This entry-level position provides an excellent opportunity to begin a career in supply chain operations by supporting the team and learning foundational skills.
In this position, you will report to the Manager, Fulfillment, and work a M-F schedule from our office in Wilmington, DE.
Responsibilities:
Skills:
Responsibilities:
- Accurately enter orders into the system.
- Perform order administration tasks.
- Assist with preparing packages for shipment.
- Coordinate with third-party vendors for order fulfillment.
- Support inventory checks and report any discrepancies.
- Maintain operational documents and records.
- Assist in demand planning under supervision.
- Ensure customer service standards are met.
- Respond to basic customer inquiries.
- Help with general administrative duties as needed.
Skills:
- Order Entry Systems: Proficiency in using order entry software.
- Attention to Detail: Ability to maintain accuracy in order processing.
- Customer Service: Basic understanding of customer service principles.
- Communication: Effective verbal and written communication skills.
- Time Management: Ability to manage time and prioritize tasks.
- Team Collaboration: Willingness to work collaboratively with team members.
- Basic Inventory Management: Understanding of inventory checks and reporting.
- Documentation: Ability to maintain and organize operational documents.
Benefits:
A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available -
https://www.mywolterskluwerbenefits.com/index.html
Diversity Matters:
Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer
