What are the responsibilities and job description for the Fulfillment Associate, Document Management position at Wolters Kluwer?
Wolters Kluwer's CT has been in business since 1892, we have put our customer at the center of everything, and we hold ourselves accountable for delivering the right results. We maintain a company culture that grows diverse talent. An important part of our culture involves developing and promoting people from within.
As a Fulfillment Associate, Document Management, you will report to the Manager, Fulfillment and work onsite from the local office in Wilmington, DE. You will manage the receipt, and examination of legal notices and filings according to corporate statutes, laws and regulations for each U.S. state and globally. You will work in unison with our service teams to assist our clients. We are looking for individuals who are positive, accountable, and committed to self-development. We offer a M-F schedule, full benefits, matching 401k, PTO, shift differential, and a career opportunity. Work schedule is 3:00 PM-12:00 AM.
Basic Responsibilities:
Fulfill orders for internal and external customers by scanning and processing documents.
Research legal documents.
Resolve or escalate issues.
Follow requests through to completion.
Communicate progress to customers and our teams.
Navigate quickly between multiple processing systems and databases.
Contribute to customer satisfaction and organizational success.
Participate in process improvement programs, best practices, and occasional special projects.
Process State and customer documents following established Standard Operating Procedures using proprietary and Microsoft suite applications.
Qualifications:
Education:
High School diploma or equivalent. Prefer some college.
Experience, Knowledge and Tools:
1 year customer service experience. Prefer experience in retail, hospitality, or office environment.
Good typing skills (30 wpm).
Ability to work independently with a minimum amount of oversight while still being an integral part of a team.
When needed, working overtime is required.
Experience working with a variety of computer software and spreadsheets.
Must be able to work a 3:00 PM-12:00 AM schedule.
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