What are the responsibilities and job description for the Manager, Inside Sales - Cloud Solution Sales *Hybrid position at Wolters Kluwer?
- This is a hybrid role requiring working from our Coppell, TX office on a weekly basis*
As the Manager, Inside Sales for Tax Professional, Small Firms; you will lead a team towards achieving departmental sales goals while ensuring consistent performance and customer satisfaction. You will be responsible for driving sales strategies, optimizing processes, and managing resources efficiently. Your role is vital in shaping a high-impact sales strategy and fostering a cohesive, motivated team environment. You will report to the Director, Field Sales – Tax & Accounting North America. Specific job responsibilities are outlined below:
YOU WILL
- Lead and manage the inside sales team to meet and exceed sales targets and KPIs
- Develop and execute sales strategies and action plans
- Track and analyze sales performance metrics, providing insights for improvement
- Ensure seamless operation of sales processes and efficient use of CRM tools
- Address escalated customer issues and ensure high levels of customer satisfaction
- Acts as a customer advocate/peer to ensure all potential service objectives are addressed and met
- Recruits, interviews, selects, and onboards new sales reps to the team and continually develops interviewing skills to select candidates with the skills, knowledge and talent to succeed
- Train and develop team members to enhance their sales skills and product knowledge
- Provide regular, ongoing, one-on-one coaching with sales reps to continually enhance their sales success and development; evaluate skill levels throughout the entire sales cycle (prospect, question/develop, demonstrate, propose, negotiate, close) to identify strengths and weaknesses, and assist with plans and ideas to improve their effectiveness; utilize all available coaching opportunities including: regular 1:1 meetings, joint customer calls, phone observations and sales strategy planning
- Collaborate with marketing to develop lead generation initiatives
- Represent Sales in various cross functional forums including business reviews, continuous improvement projects, strategy development, etc.
- Implement and monitor adherence to sales policies and procedures
- Compile and present sales reports to senior management
- Work effectively in situations involving shifting priorities and rapid change, demonstrating ability to cope well with challenging circumstances and leading teams through changes with positive outcomes
- Foster a positive and dynamic team environment that encourages continuous improvement
Education:
- Bachelor's degree or equivalent years’ of relevant work experience
- 3 years of sales management supervisory experience or completion of Wolters Kluwer Future Leaders Training Program and/or other applicable relevant leadership experience
- 5 or more years of successful strategic/solutions sales experience or related discipline
- Demonstrated ability to effectively coach individuals to attain sales results
- Demonstrated ability to provide ongoing training and development to a sales team
- Prior sales of software/SaaS or other relevant subscription-based product solutions
- Prior relevant work experience or working knowledge of the Tax & Accounting industry including familiarity with terminology, principles and practices
- Demonstrated learning aptitude -- ability to absorb and apply extensive industry and product knowledge to customers
- Demonstrated ability to collaborate with internal business partners
- Excellent interpersonal skills, working effectively with a wide range of people at all levels
- Strong written and verbal communication skills
- Highly goal-oriented, focused on achieving/exceeding expected results
- Strong customer focus--dedicated to meeting the expectations and requirements of customers and acts with customer in mind
- Up to 10% annually for company/industry events or trade shows
