What are the responsibilities and job description for the Shared Services Specialist position at Wolverine Power Systems?
Maintain and update Remote Monitoring Contract (RMC) records. Create, submit, and follow-up on new or updated Remote Monitoring Contracts for customers. Assist Service Team with new equipment activation process. Assist customers with monitoring account changes. Provide backup to Periodic Maintenance (PM) Team.
Essential Duties
- Maintain Remote Monitoring Contract (RMC) customer database.
- Submit new or updated RMC Agreements to customers.
- Communicate the value of monitoring agreements to customers.
- Collect prepayment from customers for approved services.
- Provide backup to the Periodic Maintenance (PM) Team.
- A commitment to the Company's core values of honesty, integrity, hard work, and a positive attitude.
- 1 years of experience in customer service or sales is preferred
Must have
- A high school diploma or equivalent
- Strong attention to detail
- Excellent verbal and written communication skills
- Proficiency with Microsoft Word, Excel, and Outlook
- ERP software proficiency, Sage is preferred
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