Director - Epic RCM & Patient Access Applications

The Epic Revenue Cycle Management & Patient Access Director will be responsible for the implementation, optimization, and strategic direction of Epic Revenue Cycle Applications, ensuring seamless integration and functionality across all financial and patient access workflows. You will lead initiatives that enhance revenue cycle performance, streamline operations, and improve patient experiences while ensuring compliance with industry regulations

This position reports to the Chief Information Officer (CIO). You will drive technology-enabled revenue cycle transformation, manage vendor relationships, oversee system enhancements, and collaborate with key stakeholders to align IT capabilities with organizational goals. Your leadership will directly impact financial outcomes, patient satisfaction, and operational efficiency.

Requirements:

• Bachelor’s degree in a relevant field or certification in a relevant specialty or field preferred.
• Epic Certifications (related to relevant applications above) are preferred.
• Minimum 5 years of experience in healthcare revenue cycle with a strong understanding of healthcare revenue cycle processes and systems.
• 2 years of experience in project management and leading cross-functional teams is required.
• Familiarity with state-of-the-art, industry-specific technology and AI solutions.
• Ability to analyze and document business requirements.
• Familiarity with legal requirements and operational policies related to the Healthcare revenue cycle.
• Excellent communication and interpersonal skills.
• Proficiency with Microsoft Office Suite programs, including Excel, Visio, PowerPoint, and Word.

Responsibilities:

• Define and execute the strategic roadmap for Epic Revenue Cycle applications, ensuring alignment with enterprise financial and operational goals.
• Lead and direct cross-functional teams in designing, implementing, and optimizing revenue cycle technology solutions.
• Own the development and execution of a long-term IT strategy and budget for revenue cycle management, ensuring scalability, security, and operational efficiency.
• Identify, recommend, and implement emerging technologies, including AI and automation, to optimize workflows and financial performance.
• Activity participates in ongoing industry education.
• Ensure system stability, scalability, and security, proactively addressing risks and compliance issues.
• Responsible for strategic Epic revenue cycle initiatives, growth, and expansion opportunities, and improving patient experiences and outcomes related to satisfaction and quality.
• Direct and control system upgrades, enhancements, testing, validation, and troubleshooting, ensuring minimal disruptions to operations
• Develop key performance indicators (KPIs) for the Epic revenue cycle team and hold self-accountable for outcomes and results.
• Consistently seeks out process improvement opportunities utilizing project management tools as appropriate.
• Continuously assess and mitigate technology risks while ensuring financial sustainability.
• Educate and guide leadership and frontline teams on Epic functionality, new system enhancements, and industry best practices.
• Responsible for the development/maintenance of Information Systems strategic planning, workforce, resource allocation, and budget, while maintaining a forward-looking vision and strategy.
• Establish a clear line of communication with leadership, clinical staff, finance staff, and IS staff.
• Lead, influence, and drive change across multiple teams.
• Perform compliance requirements as outlined in the Employee Handbook.
• Provide active development and mentoring of staff.
• Establish and continuously assess the effectiveness of the internal controls within the unit and compliance with policies and procedures. Ensure employees are trained on controls within the function and on policy and procedures.
• Assures meeting/exceeding the Woman’s mission, vision, and department goals.
• Perform other duties and projects as deemed appropriate by the CIO and CFO.

Schedule:

Full-Time

Monday - Friday

Pay Range: 

Salaried; Exempt position

$102,000 - $151,923

A Work Experience with Purpose

Woman’s is one of the largest specialty hospitals for women and infants in the United States.  We are recognized throughout the country for our innovative programs, and we pride ourselves in surpassing the expectations of those we serve.  Providing exceptional patient care and creating exceptional patient experiences are at the center of what we do at Woman’s.  Our team consistently exceeds state and national benchmarks for patient satisfaction. 

Our employees, organizational culture, mission, vision, values, and benefits make Woman’s a best place to work.  In fact, for the 17th year in a row, Woman’s has been recognized as a Best Place to Work by Modern Healthcare – making us the only healthcare organization to earn the distinction every year since the program’s inception.  We are proud of the level of care our staff provides to our patients and each other. 

If you have any questions or would like to connect with one of our recruiters directly, please e-mail josie.graham@womans.org< /a>" target="_blank" rel="noopener">hrjobs@womans.org.

We are an equal opportunity employer and value diversity and inclusion at Woman’s Hospital. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law.

Salary : $102,000 - $151,923