What are the responsibilities and job description for the Front Desk / Marketing Coordinator position at Women's Imaging Institute?
Exciting Career Opportunity at WiinHealth Women’s Imaging and Interventions!
Position: Marketing & Front Desk Coordinator Job Type: Full-Time/Part-Time
About Us: At WiinHealth Women's Imaging and Interventions, we are committed to providing compassionate care and the latest in imaging and medical intervention services. Our focus is on women’s health, offering a state-of-the-art approach in a supportive and comfortable environment. We pride ourselves on delivering excellent patient experiences, and we’re looking for someone with a passion for marketing and customer service to join our dynamic team.
Position Overview:The Front Desk & Marketing Coordinator will serve as the first point of contact for patients, ensuring a positive and welcoming experience at our Women’s Imaging Center. This dual-role position combines administrative duties at the front desk with marketing responsibilities to support the growth of our practice. The ideal candidate will be organized, detail-oriented, and have a passion for providing exceptional service while promoting the center’s services in the community.
Key Responsibilities:
Front Desk Duties:
- Greet and assist patients in a friendly, compassionate, and professional manner.
- Answer phones, schedule patient appointments, and manage the front desk efficiently.
- Verify patient information, including insurance details, and ensure accurate data entry into the system.
- Ensure that patient intake forms are completed properly, and assist with any questions regarding procedures.
- Handle patient check-in and check-out procedures, ensuring a smooth and efficient process.
- Maintain a clean, organized, and welcoming front desk area.
- Coordinate with medical and support staff to ensure a seamless patient experience.
- Manage patient flow and communicate any delays or issues to patients in a timely manner.
- Assist with insurance verifications, prior authorizations, and billing inquiries as needed.
Marketing Duties:
- Assist in the development and execution of marketing strategies to increase patient awareness and community engagement.
- Maintain and update the center’s website and social media platforms with relevant content, promotions, and patient testimonials.
- Monitor local marketing opportunities such as health fairs, community events, and partnerships with local businesses.
- Help manage patient referral programs and encourage word-of-mouth marketing.
- Develop marketing materials, such as brochures and flyers, in collaboration with the marketing team.
- Track and report on the success of marketing efforts and recommend strategies for improvement.
- Assist in the creation of patient educational content related to women’s health imaging services.
- Build and maintain positive relationships with local physicians and referral partners.
Qualifications:
- 2 years of marketing experience, preferably in a medical office or healthcare environment.
- Strong background in customer service with excellent communication and interpersonal skills.
- Experience with social media marketing and content creation (Facebook, Instagram, LinkedIn, etc.).
- Familiarity with digital marketing tools and analytics (Google Analytics, email marketing platforms, etc.).
- Ability to multitask, work independently, and stay organized in a fast-paced environment.
- A passion for women’s health and improving patient experiences.
- Strong attention to detail and ability to work collaboratively with other teams.
Why Join WiinHealth?
- Competitive Salary & Benefits: We offer a competitive compensation package and comprehensive benefits.
- Growth Opportunities: We value your professional growth and offer opportunities for career advancement.
- Supportive Culture: Be part of a team that works together to create an inclusive, supportive, and caring environment.
- Make an Impact: Help improve women’s health by spreading awareness about our important services.
Job Types: Full-time, Part-time
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Morning shift
- Rotating weekends
- Weekends as needed
Work Location: In person