Shelter Advocate - PT Weekends

Position Summary and Primary Duties

Under the direction and scope of WCET and its funders, provide holistic client-centered and trauma informed care for survivors of sexual assault, including advocating and promoting public awareness. 

Must be available to work between the hours of 7am and 6pm every Saturday & Sunday.

Essential Duties

The following are the duties and responsibilities associated with the position. Reasonable accommodation will be provided, as needed.

Assist clients with daily needs, including, but not limited to:

• Provide clients with quality client-centered, trauma informed care.
• Conducts screenings and assessments for shelter clients.
• Develop individualized goal plans with participants which identify and address safety concerns, risk factors, and holistic goals.
• Assist and support program participants by referring them to appropriate community resources.   Provide individualized referrals and assistance to clients to help clients work toward their goals.
• Provide housing and residential support to all clients including assistance with rent, utilities, legal support, and other residential needs.  
• Arrange and/or provide transportation of residents as needed.  
• Answer and respond to 24-hour hotline offering safety planning, problem solving, resources, and assistance with client’s immediate needs.
• Schedule outreach appointments for the soonest available time.  Ensure appointment is scheduled with the appropriate outreach office and advocate, and that the advocate has been notified. 

Key Performance Indicators (KPI)

• Quality client centered services based upon surveys, observation, and other client feedback.
• Deadlines met and reporting accuracy (e.g. client services entered into database). 
• Number of education and training events completed. 
• Attendance of WCET approved training and continuing education.
• Goals as determined by the Director of Residential Services.

Qualifications

• High School Diploma required.  
• Bachelor’s Degree in related field or combination of social services experience and education.  
• Basic knowledge of Family Violence preferred 
• Knowledge and experience of working in residential/shelter environment preferred
• Ability to work various shifts, including nights, holidays, and weekends
• Strong verbal and written communication skills.  
• Active Listening
• Empathy and Compassion
• Knowledge of basic computer skills
• Self-motivated, self-confident, and compassionate 
• High moral and ethical standards.  
• Ability to complete required training assignments and understand the dynamics of Family Violence and other related issues

Physical Requirements/Environmental Conditions

With reasonable accommodation, must have the ability to:

• Respond to telephones, written correspondence, and other auditory and visual stimulation. 
• Remain calm under stress and have the emotional and physical stamina to deal with a variety of stressful situations. 
• Frequently sit, stand, bend, kneel, and walk.
• Frequently lift and carry items up to 40 pounds.
• Occasionally climb stairs or inclined surfaces.