Patient Services Representative I

At WHA, we're a team, passionate about humanizing healthcare. We're inspired by the diverse stories, strength and resilience of our patients and the unique choices they make in pursuing health for themselves and their families. We envision a world where every person has the opportunity to achieve their optimal health and we're here to support that journey with personalized, culturally competent care and knowledge.

Our Patient Service Representatives provide excellent customer service by welcoming and greeting patients, scheduling appointments, collecting co-pays and answering phones at our clinic in Hillsboro. Other duties including assisting patients to ensure proper scheduling of follow-up care and appropriate financial arrangements are made. If you are detail-oriented, great at multitasking and passionate about providing excellent customer service, apply now!

• This is a full-time, 40 hour per week position.

DUTIES

• Answers basic questions from patients, staff and clinicians concerning insurance benefits and responds to clinician and staff requests for insurance information, especially as it relates to insurance benefits verification.
• Schedules return appointments and procedures. Re-schedules appointments as needed.
• Monitors clinicians' schedules. Utilizes scheduling expertise to fill gaps in clinicians schedule through understanding of clinicians' needs and scheduling protocols and procedures.
• Audits scheduled appointments for errors. Corrects errors and notifies Patient Services Coordinator as needed for training opportunities.
• Answers clinical services staff scheduling questions and concerns.
• Assists patients with scheduling appointments outside of WHA services as directed by clinician.
• Posts account balances as directed. Creates payment batches and reconciles daily deposits.
• Verifies eligibility, benefits and obtains authorization for patients' medical procedures.
• Addresses patient complaints and concerns. Seeks resolution and refers to Patient Services Coordinator or Practice Supervisor as needed.
• Answers overflow phone calls in the queue.

QUALIFICATIONS

• High school diploma or GED required.
• Medical office experience required, preferably in an OB/GYN medical group practice.
• Demonstrated advanced knowledge of medical practice management scheduling software and time requirements for scheduling.
• Knowledge of medical terminology and medical insurance practices.
• Knowledgeable in Microsoft Office products (Word, Outlook).
• Proven effective verbal, listening and written communication skills.
• Excellent people skills a must!
• Must be able to pass a background check.

Benefits: Medical/Vision, Dental/Orthodontia, 401(k), Employer Paid Long Term Disability Insurance, Employer Paid Life & Accidental Death & Dismemberment Insurance, Employer Paid Maternity Leave, Voluntary Short Term Disability Insurance, Voluntary Life Insurance, Voluntary Long Term Care, Flexible Spending Medical, Dependent Care, & Transportation Accounts, Paid Time Off & Holidays, Life Balance, Employee Assistance Program, Childbirth Education Classes & Breastfeeding Support

Women's Healthcare Associates, LLC is an equal opportunity employer.

Salary Range/Equity Pay Analysis: Please note per the Oregon State Pay Equity Law your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience to ensure your offer is reflective of all directly related and equivalent experience. Please be specific with dates of positions, skills, and educational experiences related to the job you are applying for within your application materials.

Oregon employers are required by a number of state and federal agencies to display a variety of workplace notices and posters, including:
Federal Family and Medical Leave Act
https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf
Oregon Family Leave Act
www.oregon.gov/boli/TA/docs/oflaposter2016englishlarge.pdf