What are the responsibilities and job description for the Customer Service Representative position at Wonton Food Corporation?
Overview
Wonton Food Corporation is seeking a proactive and detail-oriented Customer Service Specialist to join our growing team. This individual will serve as the key point of contact for customer inquiries, orders, and service-related issues while also supporting logistics coordination and production scheduling as needed.
Responsibilities
- Serve as the primary liaison between customers, sales team, and the plant to ensure timely and accurate order fulfillment.
- Process customer orders, returns, and credits in ERP system.
- Respond to inquiries regarding order status, delivery timelines, product availability, and general information.
- Handle customer complaints with professionalism and efficiency, resolving issues to ensure customer satisfaction.
- Maintain accurate and up-to-date customer account information and documentation.
- Assist accounting with related customer billing and claims.
- Coordinate and support the logistics department to ensure on-time delivery of customer orders.
- Assist in arranging transportation with internal or third-party carriers as needed.
- Track and monitor shipments; communicate updates or delays to customers.
- Collaborate with the warehouse and production team to maintain proper inventory levels for scheduled shipments.
- Assist the scheduling team in preparing and updating daily/weekly production schedules based on customer demand and inventory levels.
- Monitor order fulfillment, adjusting priority as needed and escalate any potential disruptions to management.
- Other duties as assigned.
Experience
- Bachelor's degree in Business, Supply Chain, or related field preferred.
- 2 years of experience in customer service, preferably in a manufacturing or food production environment.
- Familiarity with ERP systems and Microsoft Office Suite especially Excel.
- Strong problem-solving skills and the ability to prioritize tasks in a dynamic setting.
- Excellent verbal and written communication skills.
- Ability to work both independently and collaboratively.
- Bilingual in English and Chinese required.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
Shift:
- 8 hour shift
- Day shift
Language:
- Chinese (Required)
Work Location: In person
