Inside Sales and Customer Experience Leader

Who We’re Hiring:

We are seeking a dynamic and results-driven Inside Sales and Customer Experience Leader to mentor and develop our administrative teams in cross-selling and upselling to our current clients. This individual will drive revenue growth, foster a company-wide growth mindset, and leverage AI tools to enhance business efficiency and sales strategies.

Who We Are:

Woodfin – Your Home Team: A five-time Richmond Times Dispatch Top Workplace. Our success is no accident. We hire, train, and reward top talent, emphasizing quality people. As a hometown company, we value customer service and employ dedicated, hard-working individuals. We provide comprehensive support, including work-life balance, paid training, wellness programs, and more. Join us to work for an organization built around the core values of Humility, Integrity, and Respect!

What We Offer:

Woodfin – Your Home Team offers a wide range of employee benefits, including:

·       A welcoming, family-oriented work environment that supports work/life balance.

·       401K plan with Roth and Traditional options, including a 25% company match on up to 6% of your income.

·       Medical insurance with three plan choices, including Health Savings Account options.

·       Dental insurance with two plan choices.

·       Vision insurance coverage.

·       Flexible spending account.

·       Tuition reimbursement.

·       Access to apprenticeship training programs.

·       Scholarship opportunities for you and your family.

·       Paths for cross-training and career advancement.

·       Paid vacation and PTO that accrues from day one.

·       Employee Assistance Program for support when needed.

What You’ll Do:

·       Coaching & Development: Train, mentor, and support administrative teams in effective cross-selling and upselling techniques to maximize revenue from existing clients.

·       Growth Strategy: Develop and implement sales coaching strategies that align with the company’s growth objectives, ensuring continuous revenue expansion.

·       AI & Technology Utilization: Identify and integrate AI-driven tools to streamline sales processes, improve customer engagement, and optimize sales performance.

·       Sales Performance Monitoring: Analyze sales metrics, customer feedback, and market trends to refine strategies and drive continuous improvement.

·       Data & Metrics-Driven Approach: Establish and track KPIs. Use insights from data analytics to refine coaching strategies and drive sales effectiveness.

·       Collaboration & Communication: Work cross-functionally with multiple departments, including marketing and operations, to align sales efforts and improve client satisfaction.

·       Reporting & Forecasting: Track and report key sales performance indicators, providing insights and recommendations to senior leadership. Utilize sales analytics to forecast trends and set performance benchmarks.

What You’ll Bring:

·       Bachelor’s degree in Business or a related field is preferred.

·       Proven experience in inside sales, sales coaching, or a related role.

·       Strong leadership skills with the ability to coach and develop teams.

·       Knowledge of AI-driven sales tools and CRM systems.

·       Data-driven mindset with the ability to analyze sales trends and performance metrics.

·       Driving Requirements

• Must have a valid Virginia driver’s license.
• Must have positive points on state driving record.
• Must be at least 21 years of age unless company approval is granted.
• Must not have had a DUI, DWI, or reckless driving conviction in the last five years.
• All driving records are run as part of our pre-employment process and reviewed at the discretion of the Safety Team.

Not everyone may fulfill all the requirements listed here. If you possess the necessary skills but are unsure about your background, please don’t hesitate to apply. We welcome your application and are eager to explore the opportunity with you. We’re constantly seeking individuals who can contribute to our company’s growth and success.

At Woodfin Heating, Inc., we are committed to cultivating an environment of mutual respect and inclusion. We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, age, sex, national origin, gender, pregnancy, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, ethnic origin, or any other characteristic protected by federal, state or local laws.

All aspects of employment will be based on merit, competence, performance, and business needs, including the decision to hire, promote, discipline, or discharge.