What are the responsibilities and job description for the Customer Service Representative position at Woodgrain?
Looking for stability? Join Woodgrain! We’re growing fast and offering lifetime careers in a supportive work environment.
About Woodgrain :
Woodgrain is one of the top millwork operations in the world, with locations throughout the United States and Chile. With 70 years of quality manufacturing craftsmanship and service, Woodgrain is a top producer of mouldings, doors, and windows, as well as a premier distributor of specialty building products. Woodgrain Inc. is headquartered in Fruitland, Idaho with six divisions and over 45 manufacturing and warehouse facilities in the United States and South America. Since 1954, Woodgrain is proud to be family owned and operated.
Starting Salary : $55,000 - $65,000
Employment Type : Full-Time, Salary
Work Environment : In-Person, Monday through Friday, Occasionally requires long hours and / or weekend work
Job Summary :
The Customer Service Representative (CSR) in a manufacturing facility is responsible for managing customer inquiries, processing orders, and ensuring accurate and timely deliveries. This role also includes supporting logistics and transportation functions when necessary, assisting with shipment coordination, and providing backup for transportation planning tasks as needed. The CSR will work closely with internal teams to maintain smooth operations and a high level of customer satisfaction. This position reports directly to the Logistics Manager. No supervisory responsibility.
Duties & Responsibilities :
Customer Service Support
- Act as the primary point of contact for customers, answering inquiries related to product availability, order status, and shipping details.
- Process customer orders accurately and promptly, ensuring timely order fulfillment.
- Resolve customer complaints or issues related to products, orders, or shipping, escalating complex issues as necessary.
- Provide regular updates to customers on order status, changes, or delays.
- Maintain customer records, ensuring accuracy in CRM systems, and tracking order history.
Order Management
Collaboration and Communication
Problem Solving and Process Improvement
Logistics and Transportation Support
Requirements :
Additional Skills :
Physical Demands :
This person is expected to perform work in the office and on the manufacturing floor / environment. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. The employee must occasionally lift or move up to 25 pounds.
Travel :
This position does not require travel to other Woodgrain locations.
Summary of Company Benefits :
Woodgrain is an Equal Employment Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.
Woodgrain is a drug, alcohol, and tobacco-free workplace. All offers of employment are contingent upon pre-employment background and drug screening, and some positions require a fitness for duty test.
Salary : $55,000 - $65,000
