What are the responsibilities and job description for the Concierge position at Woodland Heights?
Woodland Heights Senior Living is seeking a highly motivated and caring individual to join our team as a Concierge in Little Rock, AR. As a valued member of our family-oriented team, you will play a key role in providing quality care to seniors. We strive to create an atmosphere of dignity, respect, and fun, embracing our goal of delivering excellent service and care to our residents.
We are looking for a candidate with a strong positive attitude toward customer service to act as a Concierge for our senior living community. This person should have a genuine interest in geriatric care and be able to provide exceptional service for this population. The ideal candidate will always strive to do their best job possible, be creative, and work towards accomplishing community goals.
Job Duties:
- Greet residents, families, guests, and team members with warmth and professionalism by phone or in person.
- Answer multi-line phone system calls with professionalism and direct them to the correct person.
- Respond promptly to inquiries, offer assistance, and provide residents and guests with information about community events, activities, and local amenities.
- Monitor community access, manage sign-in book, and ensure safety protocols are followed to promote a safe environment.
- Assist in scheduling transportation, food deliveries, event reservations, and work orders.
- Manage the lobby to maintain a neat and orderly fashion.
- Manage resident deliveries such as packages, food deliveries, and more.
- Assist with minor administrative work.
Expectations/Education/Certifications:
- High school diploma or equivalent required.
- Must be able to communicate clearly in verbal and written English.
- Strong organizational skills with attention to detail.
- Friendly, approachable, and hospitality-focused attitude with professional phone etiquette.
- Ability to work in a fast-paced environment.
- Availability to work flexible hours, including mornings, evenings, weekends, and holidays as needed.
This is a fantastic opportunity for those looking to introduce themselves to senior living and contribute to making a difference in the lives of our residents. If you share our commitment to providing heartfelt and meaningful service, we encourage you to apply.
