What are the responsibilities and job description for the Front Desk Associate position at Woodspring Suites?
To assist our clients efficiently and courteously in all front desk related functions. Our primary client works with the houseless population, shelter experience is very helpful.
ESSENTIAL FUNCTIONS
Ability to perform all Front desk associate duties as outlined in hotel specific training and property specific checklists.
Basic knowledge of how to operate all front desk equipment. Ability to solve basic equipment problems and/or know who to contact for resolution.
Professionalism and courtesy are always to be extended to guests, associates and vendors.
Guests should be acknowledged and professionally greeted when in public areas of the hotel.
Associates should always remain highly visible and be readily available for guests.
Familiar with property, departments, hours of operation and services of the hotel, as well as the services provided by CARE. Peer support or mental health knowledge is helpful.
Answer phones within 3 rings using proper greeting and etiquette.
Understand and carry out specific duties for: fire alarms, bomb threats and medical emergencies.
Properly accept and maintain deliveries in an organized manner.
Perform all shift checklist responsibilities.
Support team members to ensure the team’s entire workload is completed daily.
Complete responsibilities in a consistent and accurate manner:
Pass on pertinent information to next shift using log book.
Know and understand CARE needs and expectations.
Proper administration of key control.
The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
Associates are required to comply with department uniform and appearance standards.
Associates are expected to carry out all reasonable requests by Managers/Supervisors which the associate can perform.
Job Type: Part-time
Pay: $14.00 - $15.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Holidays
- Monday to Friday
- Nights as needed
- Weekends as needed
Experience:
- Hotel front desk: 1 year (Preferred)
- Choice: 1 year (Preferred)
- Woodspring: 1 year (Preferred)
Ability to Relocate:
- Louisville, KY 40299: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15
