What are the responsibilities and job description for the Safety Front Desk- Live in position position at Woodspring Suites?
Job Summary
We are seeking a dedicated and professional Safety/Front Desk Agent to join our team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong organizational skills, attention to detail, and the ability to manage various clerical tasks efficiently. This role is a live on site position and requires on call duties when front office is closed.
Duties
- Greet and assist guests upon arrival, ensuring a positive first impression.
- Manage check-in and check-out processes smoothly and efficiently.
- Handle reservations and cancellations using our computerized system.
- Provide information about hotel services, local attractions, and amenities.
- Respond promptly to guest inquiries and requests, offering excellent customer support.
- Maintain an organized front desk area, including managing calendars and scheduling appointments.
- Perform clerical tasks such as proofreading documents and maintaining accurate records.
- Collaborate with other departments to ensure guest satisfaction and resolve any issues that may arise.
Skills
- Strong customer service skills with a friendly demeanor.
- Proficiency in clerical tasks, including calendar management and document proofreading.
- Excellent organizational abilities to manage multiple tasks effectively.
- Computer literacy with experience in using front desk management software.
- Ability to type efficiently for data entry purposes.
- Strong communication skills for effective interaction with guests and team members.
- A proactive approach to problem-solving and a commitment to providing outstanding service.
Job Type: Part-time
Pay: $12.00 - $13.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- No nights
- Overnight shift
- Rotating weekends
People with a criminal record are encouraged to apply
Ability to Commute:
- Coralville, IA 52241 (Required)
Ability to Relocate:
- Coralville, IA 52241: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $13
