What are the responsibilities and job description for the Client Relationship Specialist for Pet Care Company position at Woofie's Ashburn-Leesburg?
A fast-paced and expanding pet care company is seeking a Customer Relationship Specialist to join our team. This role requires 10-15 hours per week and offers flexible scheduling, allowing you to coordinate appointments around your availability.
Position Overview
As a Customer Relationship Specialist, you will meet with new clients, guiding them through our services and ensuring their pet care needs are met. Your responsibilities will include:
- Scheduling and conducting in-home consultations with new clients.
- Assessing pets and gathering essential information to set up client accounts.
- Providing expert guidance, answering questions, and ensuring a seamless onboarding process.
- Documenting client and pet information accurately.
- Representing our company with warmth, professionalism, and competence.
Qualifications & Skills
The ideal candidate will have:
- A passion for both animals and people – our business is built on exceptional care for pets and outstanding service for their owners.
- Previous experience in a customer service role (experience in the pet care industry is strongly preferred, such as dog walking, pet sitting, grooming, veterinary assistance, etc.).
- Excellent communication skills – both written and verbal – with the ability to build trust and establish strong client relationships.
- A professional and polished demeanor with a positive, friendly, and engaging personality.
- Strong technical skills and the ability to learn new software quickly (experience with Slack, Microsoft Excel, Word, and social media platforms for business is a plus).
- The ability to multitask and remain calm under pressure in a dynamic work environment.
Additional Requirements
- Must reside in or near Ashburn or Leesburg.
- Must have reliable transportation and a smartphone.
- This is a long-term position; we are not hiring for seasonal or summer work.
If you are a customer service professional with a love for animals and a desire to be part of a caring and fast-growing team, we encourage you to apply!
Job Types: Full-time, Part-time
Pay: $18.00 - $20.00 per hour
Expected hours: 10 – 15 per week
Shift:
- Day shift
Experience:
- Customer relationship management: 2 years (Required)
Ability to Commute:
- Ashburn, VA 20147 (Preferred)
Work Location: In person
Salary : $18 - $20