Administrative Coordinator

Job Summary:

We are looking for a highly organized and proactive Administrative Coordinator to oversee a range of office operations, including coordinating schedules, managing supplies, handling customer inquiries, and supporting the team to ensure a smooth workflow. This role requires an individual with excellent communication and organizational skills, a strong attention to detail, and the ability to handle multiple tasks efficiently. You will play a crucial role in keeping the office running smoothly and ensuring customer needs are met.

Key Responsibilities:

Office Coordination & Administration:

• Oversee daily office operations, ensuring the office is organized, efficient, and runs smoothly.
• Develop and implement office policies and procedures to improve overall workflow and efficiency.

Job Scheduling & Coordination:

• Process online quotes and assist customers in selecting services that meet their needs.
• Coordinate and schedule jobs, appointments, and service calls, ensuring all parties are informed and schedules are optimized.
• Work closely with customers, crew leads, and vendors to confirm appointments, manage expectations, and ensure timely service delivery.

Customer Service & Support:

• Serve as the first point of contact for customer inquiries, providing prompt, professional responses via phone, email, and in-person.
• Follow up with customers to ensure satisfaction and address any concerns regarding their services.
• Interface with the sales team and coordinate sending digital and physical materials to customers in the commercial customer pipeline.

Team Support & Communication:

• Provide administrative support to management and team members as needed.
• Communicate and collaborate with internal teams to ensure all job requirements are met.
• Assist in coordinating team meetings, taking notes, and following up on action items.

Qualifications:

• Education: High school diploma or equivalent; additional education or certifications in office administration or project management is a plus.
• Experience: At least 2-3 years of experience in administrative or office coordination role, preferable in a service or technical industry.
• Physical Requirements: Ability to sit and work at a desk for extended periods. Occasional lifting of office supplies and materials (up to 25 lbs).

Preferred Skills & Attributes:

• Proficiency in office software (Microsoft Office Suite, etc.) and scheduling tools.
• Excellent communication skills, both written and verbal, with a strong customer service focus.
• Strong organizational and multitasking abilities, with a keen attention to detail.
• Ability to work under pressure and adapt to changing priorities.
• Prior experience with job scheduling, inventory management, and client relations is preferred.
• Strong problem-solving skills and a proactive, solution-oriented approach.

Why Join Us?

• Growing Company: Be part of a young, rapidly growing company with big ambitions. We’re looking for motivated individuals who are eager to roll up their sleeves and contribute to our expansion.
• Career Advancement: Our culture is built around growth, improvement, and a shared drive to succeed. We value hard work, creativity, and the ability to adapt and learn quickly. As part of our team, you’ll have the opportunity to grow alongside the company, take on increasing responsibilities, and play a key role in shaping our future.
• Team Environment: Work alongside a team that is collaborative, motivated, dynamic, and dedicated to delivering exceptional results.
• Competitive Pay & Benefits: We offer competitive wages, annual reviews with opportunities for raises and advancement, health insurance, 401k and a paid time off package.
• Work Outdoors: Enjoy working in a dynamic, outdoor environment while taking pride in creating and maintaining beautiful landscapes.

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Lititz, PA 17543 (Required)

Work Location: In person

Salary : $40,000 - $55,000