What are the responsibilities and job description for the Junior IT Support position at Woolpert, Inc.?
Overview
Woolpert Africa, based in Johannesburg, South Africa, is a cutting-edge national architecture, engineering and geospatial (AEG) firm. Through our integrated design approach, we provide comprehensive, full-service consulting to turn our client problems and needs into opportunities and successes, blending engineering excellence with progressive technology. Woolpert continues to be certified as an Employer of Choice by Great Place to Work®. We believe great companies are built from exceptional people and amazing clients. Because of our growth, we are seeking an experienced Junior IT Support.
Responsibilities
- Provide technical support to remote and in-office employees via phone, email, and chat.
- Troubleshoot hardware/software issues for both in-office and remote workers.
- Set up and manage devices, VPNs, and network connectivity for remote access.
- Install, update, and troubleshoot essential software and collaboration tools (e.g., Teams, Zoom, Microsoft 365).
- Ensure security protocols are followed, including password resets, MFA, and data protection.
- Assist with onboarding and offboarding, including equipment setup and account management.
- Monitor and maintain IT infrastructure, addressing potential issues proactively.
- Maintain clear documentation for troubleshooting and common issues.
- Collaborate with internal teams to resolve complex IT issues and improve user experience.
- Provide training and support for IT systems and best practices.
Qualifications
- 2 years of IT support experience.
- National Diploma in a related field (e.g., IT, Computer Science).
- Strong knowledge of hardware, software, and network troubleshooting.
- Experience with remote desktop support
- Familiarity with collaboration tools and cloud-based platforms line Microsoft Azure & office 365
- Excellent communication and problem-solving skills.
- Ability to support both in-office and remote employees effectively.
- Eagerness to learn and adapt in a fast-paced environment
- A certification is an added advantage
About Woolpert
Woolpert is committed to a vision to become the premier architecture, engineering and geospatial (AEG) firm, and one of the best companies in the world. It’s a vision we’ve been fine-tuning for decades. It guides our decisions and investments, provides our clients with optimal solutions, and offers our employees unrivalled opportunities. Woolpert is recognized as a Great Place to Work by its employees with more than a century of experience, over 1,000 employees and 30 offices worldwide.
For more information, visit woolpert.com and connect with us on LinkedIn, Twitter and Facebook.
Our vision: http://woolpert.com/about-us/
