Box Office Representative

Part -Time Box Office Representative

Nature of Work: The primary duty of the Box Office Representative is the management and supervision of the daily operations of the box office and retail space. The Box Office Representative is responsible for facilitating ticket sales and providing excellent customer service to all patrons. The Box Office Representative will also be responsible for event ticket set-up and maintenance of ticketed events in the AXS Ticketing system/back office.

Essential Functions:

Supervision of the Department:

• Maintain events at Woolworth Theatre on AXS Ticketing system/Back office systems as instructed by Director of Sales and Guest Services.
• Work with the Director of Sales and Guest Services to place holds, process orders & release tickets in a timely fashion.
• Work box office/retail at events as required.
• Ensure the box office is providing superior customer service to the consumer.
• Provide a positive environment within the department
• Interact positively and communicate effectively with all box office & venue staff, event promoters & day of show event staff.
• Exhibit proper interdepartmental communication and organization.
• Assist with answering phones, selling tickets and retail merchandise for walk-up transactions daily.
• Work with the Director of Sales and Guest Services to appropriately respond to patron issues.
• Create, maintain & organize box office/retail show files & logs.
• Act as lead in box office/retail in Director of Sales and Guest Services absence.
• Follow box office management procedures to comply with venue policies.
• Coordinate with Director of Sales and Guest Services & accounting to provide accurate daily reconciliation of all ticket sales, retail sales, deadwood, reporting, receipts & deposits.
• Responsible for ordering, accounting, including box office receipts, etc.
• Reconciliation and accounting of all ticket sales for each ticketed event.
• Reconciliation and accounting of all retail sales and stock levels.
• Create weekly staff and show schedules.
• Perform other duties as assigned by Director of Sales and Guest Services

Responsibilities:

• Work with the Director of Sales and Guest Services to oversee communication between all critical parties to ensure accurate completion of ticket counts, event builds, inventory management, and all other box office processes leading up to and through the actual event. As well as all retail stock needs.
• Assist Director of Sales and Guest Services to maintain and modify all ticketed events in AXS - manage show inventory as required, including event builds and hold management.
• Work with venue management & AXS support to monitor and maintain all ticketing computers, software, and hardware.
• Maintain superior customer service both in person and over the phone.
• Interact with management when necessary for ticket purchases, comps and holds.
• Help to keep an accurate and timely flow of show and general venue information interdepartmentally
• Attend internal and external meetings as required.

Job Qualifications:

• Knowledge of the AXS Back Office systems preferred.
• High School Diploma required. College Degree preferred.
• Proficient with Google systems.
• Proficient typing skills required.
• Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse possibly volatile situations with tact.
• Ability to multitask, organize, detail oriented, self-driven, forecast issues and handle last minute projects to meet deadlines under pressure.
• Ability to anticipate problems and implement immediate corrective actions.
• Strong analytical and problem-solving skills.
• Ability to work flexible hours, including nights, weekends, and holidays is a must.

Physical Demands / Work Environment / Hours:

• Job functions require hours of sitting, typing, and use of a computer.
• Must be able to work under pressure to meet strict deadlines.
• Non-typical office hours will be customary including evenings, weekends, and holidays
• Attend internal and external meetings as required.

Job Type: Part-time

Pay: $18/hr

Schedule:

• Thursday - Saturday 3:00pm - 11:00pm, hours may shift depending on shows/events. Generally late afternoons and evenings/nights Thursday - Saturday.

Ability to commute/relocate:

• Nashville, TN 37219: Reliably commute or planning to relocate before starting work (Required)

Shift availability:

• Afternoon Shift (Preferred)
• Night Shift (Preferred)

Job Type: Part-time

Pay: $18.00 per hour

Expected hours: 24 per week

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Nashville, TN 37219: Reliably commute or planning to relocate before starting work (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

Salary : $18