Maintenance Technician

Worcester Investments is a family-owned and operated real estate investment company based in Kansas City, Missouri. After being founded in 2006, the family business began acquiring rental property in Oregon, where they lived. In 2007, Worcester Investments expanded into the Midwest through a real estate connection and has continued to grow steadily each year.

Today, Worcester Communities oversees 3,000 units across multiple cities, a testament to their strategic vision. Join us on our journey to redefine multifamily living and maximize investor returns.

Whew! Still with us? Cool. Let’s talk about where you’d fit in:

SUMMARY:

The Maintenance Technician position involves performing a variety of repair and maintenance tasks to ensure the proper functioning of residential or commercial properties. Responsibilities typically include diagnosing and resolving mechanical issues, conducting routine inspections, and performing preventive maintenance tasks. Successful candidates should possess strong technical skills across multiple trades, such as HVAC, plumbing, electrical, and carpentry. Attention to detail, problem-solving abilities, and the ability to work independently are essential for success in this role. Additionally, effective communication skills and a customer service-oriented approach are crucial for interacting with tenants and addressing their maintenance needs promptly and professionally. The Maintenance Technician plays a vital role in maintaining property integrity and ensuring tenant satisfaction through timely and efficient maintenance services.

DUTIES AND RESPONSIBILITIES:

• Maintain excellent customer service relationships by adhering to the Worcester Purpose and Core Values
• Adhere to Worcester Communities Policies, Procedures and SOPs
• Ensure all service requests and repairs are completed thoroughly and in a timely manner
• Maintain an organized, clean, and safe work area
• Assist Maintenance Supervisor with monitoring inventory of equipment, tools, parts, and supplies at appropriate levels
• Communicate effectively with residents, fellow team members, vendors, and supervisors
• Work with the Maintenance Supervisor to maintain an effective preventative maintenance program
• Work with the Maintenance Supervisor to adhere to budget guidelines
• Inspect grounds, buildings, and other community features as required to minimize liability concerns
• Ensure adherence to the company's safety and hazard communications programs, policies, and procedures
• Work with the Maintenance Supervisor to ensure that the physical condition of the community is maintained according to company operating and safety standards
• Work with the maintenance team to ensure excellent curb appeal at all times
• Assist with the scheduling and performance of all maintenance/repair-related events
• Perform scheduled maintenance on all equipment based on the manufacturer's recommendations and operating manuals
• Assistance with record keeping of maintenance logs for snow removal, pool maintenance, light audits, preventative maintenance, and freon.
• Perform other maintenance/repair work as directed by Community Manager and Maintenance Supervisor
• Assist in the daily clean up of the exterior of the community including grounds, breezeways, office, model, and all common areas
• Perform swimming pool maintenance and cleaning and maintain accurate, timely chemical logs
• Report accident and emergency situations to the community manager immediately and by use of the appropriate reporting procedures
• Participate in on-call rotation for emergency service
• Maintain a working knowledge of all fair housing laws, policies, and practices, and be fair and consistent in upholding these
• Perform additional tasks and responsibilities as required
• Flexible and capable of prioritizing tasks when working in a busy and changing environment

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

QUALIFICATIONS:

• High school diploma or equivalent required
• A valid driver's license and current automobile insurance is required. The position requires individuals to furnish a reliable vehicle to fulfill all of the job's functions
• At least one year of apartment maintenance experience is preferred
• EPA certification Type I and II is preferred
• 2 Years of HVAC experience is required
• CPO certification is preferred
• CAMT is preferred
• Other licenses and certifications as required by local, state, or federal law
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Basic hand tools (not provided by the community)
• The position requires individuals to be able to use general maintenance equipment including, but not limited to, hand tools, ladders, refrigerant recovery units, landscaping equipment, and required safety equipment
• All equipment must be used without jeopardizing the safety of themselves, fellow associates, and residents
• Appropriate safety equipment and apparel must be worn including proper footwear/ work boots
• Must be able to diagnose problems with and assist with the repair of the following:
• Major appliances, HVAC, Basic-Intermediate plumbing, Basic-Intermediate electrical, Sheetrock, General carpentry, Pool care (if required by community), Roofs and gutters, Painting, General irrigation maintenance and repairs, Landscaping, Fountain maintenance and repairs, Foundation/sidewalk repairs, Ice/snow removal
• Computer skills required: Microsoft Office, Google Business Suite, Entrata Property management software required

ATTENDANCE/TRAVEL:

• Due to property staffing limitations, the position requires that individual be able to work scheduled hours on a consistent basis and, if necessary, overtime hours when requested
• Travel may be required as necessary to attend training and other company functions

COMPETENCIES:

• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand
• Frequently required to walk
• Continually required to utilize hand and finger dexterity
• Frequently required to climb, balance, bend, stoop, kneel, or crawl
• Continually required to talk or hear
• Occasionally exposure to wet and/or humid conditions (non-weather)
• Occasionally work near moving mechanical parts
• Occasionally work in high, precarious places
• Occasionally work around fumes, airborne particles, or toxic chemicals
• Frequently exposure to outside weather conditions
• Occasionally exposure to extreme heat or cold (non-weather)
• The team member must occasionally lift and /or move more than 75 pounds / frequently lift and/or move up to 50 pounds / continually lift and/or move up to 25 pounds