What are the responsibilities and job description for the Worcester Communities is hiring: Community Manager in Blue Springs position at Worcester Communities?
SUMMARY :
A Community Manager is responsible for nurturing and managing an online or offline community around a brand, product, or organization. They engage with community members, create and curate content, moderate discussions, and foster growth and advocacy. Key responsibilities include engagement, content creation, moderation, community growth, analytics, customer support, advocacy, collaboration with other departments, staying updated on industry trends, and crisis management. The role requires strong communication, interpersonal, and organizational skills, along with the ability to adapt to changing circumstances and effectively represent the brand or organization.
DUTIES AND RESPONSIBILITIES :
- Maintain excellent customer service relationships by adhering to the Worcester Purpose and Core Values
- Adhere to Worcester Communities Policies, Procedures and SOPs
- Maintain a professional, courteous manner with all residents, vendors, contractors, and fellow team members
- Oversee, hire, train, motivate, and supervise on-site teams in order to achieve the operational goals of the assigned community. This includes new hire onboarding and training, ongoing formal and informal feedback, annual performance reviews, instructing and advising teams on policies and procedures
- Provide comprehensive feedback to non-performing team members. Facilitate disciplinary procedures and documentation up to and including terminations of employment if necessary while partnering with the Regional Manager and Human Resources.
- Monitor team member timecards and punches on a weekly basis to ensure proper payroll practices.
- Develop yearly operating budgets / forecasts. Accurately prepare and convey all operational and financial data to the Regional Manager in a timely manner.
- Achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programs; identify trends and recommend appropriate strategies and adjustments
- Manage high-quality on-site team through the implementation of effective recruitment, training, coaching, and development programs
- Manage an excellent customer service program
- Manage resident retention and service request follow-up programs
- Accurately complete required reports as well as additional reports requested by management
- Monitor the timely receipt and reconciliation of rent collections and ensure landlord / resident statutes are followed
- Direct efforts to implement sales and marketing plans, which effectively maximize rental income and budgeted occupancy
- Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends. Ensure leasing staff develops similar knowledge
- Monitor service request turnaround and ensure the responsiveness of the maintenance staff
- Perform apartment inspections monthly as well as prior to move-in and at move-out
- Manage property risk effectively by communicating incidents and potential liabilities
- Report accident and emergency situations to the community manager immediately and by use of the appropriate reporting procedures
- Maintain a working knowledge of all fair housing laws, policies, and practices, and be fair and consistent in upholding these
- Perform other duties as assigned by the supervisor
- Flexible and capable of prioritizing tasks when working in a busy and changing environment
- Responsible for the preparation of market survey updates as required.
- Direct and advise on the most effective ways to uniquely position and achieve business strategies and financial goals and achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programs; identify trends and proactively recommend appropriate strategies and adjustments
- Participate in pricing strategy conversations ensuring that rental rates are in line with business strategies, occupancy goals, and financial goals.
- Complete a monthly audit of websites and collateral materials to ensure they are accurate and updated as needed.
- Analyze and evaluate monthly financial statements. Provide monthly / quarterly variance notes that support and explain the results in a thorough and professional manner.
- Responsible for the overall operations of the assigned community (office, maintenance, resident, and vendor relations).
- Conduct quarterly community inspections inspecting areas to include curb appeal, workplace safety standards, office operations, maintenance operations, capital improvements, risk management issues, common areas, and all other requirements as outlined in the Company policies and procedures
- Have knowledge of and follow all Federal, State, and local laws related to managing communities.
- Respond to legal issues as consulted and advised by RM and Legal Counsel
- Participate in monthly or quarterly updates or as required investor reporting.
- Ensure compliance of the Company’s policies and procedures and implementation of new initiatives.
- Participate in company training classes and meetings as required
- Represent the Company in a professional manner at all times. Consistently maintain a professional courteous attitude when dealing with residents, coworkers and the general public.
- All other duties as assigned to meet Company goals and objectives
QUALIFICATIONS :
ATTENDANCE / TRAVEL :
COMPETENCIES :
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