Program Representative - Resident Services

About the Company:

At the Worcester Housing Authority (WHA), our mission is to enhance the Worcester community by creating and sustaining decent, safe, and affordable housing that champions stability and self-sufficiency for our residents. As the second largest housing authority in New England, widely recognized for our innovative and progressive programs, we’re not just providing housing – we’re building futures. We’re looking for candidates who are mission-focused, goal-driven, and passionate.

The WHA is committed to developing and supporting a diverse, equitable, and inclusive community both inside and outside of the workplace. Representation is important; our clients come from all walks of life and, not unintentionally, so do our staff. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our agency stronger.

About the Role:

The Resident Services Program Representative provides bilingual customer service, clerical, analytical and administrative support to the Resident Services department. This is a full-time, onsite (not remote) position, Monday through Friday, 8:00 a.m. – 4:30 p.m. with occasional overtime for special events or meetings. This is a union position with a robust benefit package and generous paid time off.

Responsibilities:

• Answers phones, responds to questions, takes messages, or routes calls to appropriate staff.
• Completes administrative tasks such as receiving and greeting visitors to the office, collecting and distributing mail, processing supply orders and purchase receipts; and preparing conference/meeting rooms for use.
• Researches grant applications, and provides requested information to WHA Grant writer.
• Prepares reports, analyzes data, and provides responses and documentation to funders.
• Attends meetings and prepares meeting minutes as directed.
• Provides support in creating and updating the catalog of WHA Life Skills classes.
• Collects, validates, and maintains client databases, generates and tracks report submission, updates formulas, recalibrates, checks totals, and provides weekly status updates.
• Maintains and reviews data from language-learning software programs - ads and removes users, and updates tracking spreadsheet.
• Cross-checks, audits, and validates data on master spreadsheet and other databases.
• Organizes and maintains files including client files and records; opens and closes cases; conducts audits of client records to assure that record-keeping standards are met.
• Creates templates and documents for staff.
• Updates bulletin boards and displays with information on client services.
• Drafts and sends out communications as requested.
• Assists Resident Services staff with special projects, as assigned.

Skills and Experience:

• High school diploma or equivalent required; college degree preferred.
• Minimum of three (3) years’ experience working in an office environment.
• Strong interpersonal communication and excellent writing skills.
• Bilingual: ability to speak, read, and write proficiently in both English and Spanish.
• Ability to work independently in a busy office environment.
• Ability to work cooperatively and respectfully with a diverse clientele.
• Ability to provide exceptional customer service at all times.
• Ability to multi-task while staying organized and coordinating multiple projects.
• Advanced competency using Microsoft Office, programs, particularly Excel.
• Ability to be relied upon to be available for work.

Job Type: Full-time

Pay: $23.83 per hour

Expected hours: 37.5 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $24