What are the responsibilities and job description for the Program Representative position at Worcester Housing Authority?
About the Company:
At the Worcester Housing Authority (WHA), our mission is to enhance the Worcester community by creating and sustaining decent, safe, and affordable housing that champions stability and self-sufficiency for our residents. As the second largest housing authority in New England, widely recognized for our innovative and progressive programs, we’re not just providing housing – we’re building futures. We’re looking for candidates who are mission-focused, goal-driven, and passionate.
The WHA is committed to developing and supporting a diverse, equitable, and inclusive community both inside and outside of the workplace. Representation is important; our clients come from all walks of life and, not unintentionally, so do our staff. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our agency stronger.
About the Role:
Reporting to the Program Manager, the Program Representative administers and issues federal and state housing vouchers and completes various clerical and administrative tasks and duties for the department. This includes, but not limited to, annual recertifications, interim changes, Requests for Tenancy Approval (RFTA), and new lease-ups. The Program Representative provides exceptional customer service to internal and external clients, including program participants, landlords, coworkers, and community partners.
This is a full-time, fully benefitted, onsite position in Worcester, MA. The WHA offers a robust wellness benefits package, including generous paid time off, opportunities for training and development, and participation in a pension program. This position may require occasional work outside of normal business hours. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Responsibilities:
- Processes annual recertifications in compliance with all policies, procedures, and regulations, meeting expected metrics and goals.
- Conducts interim changes.
- Processes Requests for Tenancy Approval (RFTA) and new lease-ups.
- Issues vouchers and prepares moving packages for approved participants.
- Serves as the front desk liaison on a rotation with the other Program Representatives, providing exceptional customer service to participants, clients, and visitors to the building.
- Provides exceptional customer service, including timely responsiveness to calls and emails within periods set by the Program Manager.
- Assists Senior Program Representatives with special programs, as requested.
- Performs similar job-related duties as assigned.
Skills and Experience:
- High school diploma or equivalent required; college degree preferred but not necessary
- Minimum of 3 years of experience working in a busy office environment.
- Ideal candidates will have a minimum of 1 year experience performing the duties of a Principal Clerk.
- Competency in using Microsoft Office tools, including Microsoft Word, Excel, Outlook, Power Point, and Teams, as well as the ability to quickly learn customized software programs.
- Exceptional interpersonal communication and customer service skills; ability to maintain a positive attitude in a fast-paced, deadline-driven environment.
- Ability to interact professionally and courteously with people of diverse social, economic, and ethnic backgrounds.
- Ability to take direction, multi-task, stay organized, and manage priorities in a busy office.
- Demonstrated attention to detail.
- High level of ethics, values, integrity, confidentiality, and trust.
- Ability to give and receive feedback, and to work as a team player.
- Ability to be relied upon to be available for work.
Job Type: Full-time
Pay: $23.83 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $24
