What are the responsibilities and job description for the IT SUPPORT SPECIALIST position at Worcester Public Schools?
SUBJECT:IT Support Specialist
The Worcester Public Schools is looking for an energetic and knowledgeable IT support specialist to add to its dedicated team. Not only does the district have excellent benefits, but you also get to go home feeling you truly helped a child’s education by providing our teachers and staff with top-notch technical support. Your days will never be the same, as the core team supports over 50 locations, 25,000 students, 4,000 staff, and 30,000 devices. Come join our team and feel good about what you do for a living!
START DATE: Immediately
REPORTS TO: LEAD HARDWARE REPAIR TECHNICIAN / INFORMATION TECHNOLOGY OFFICER
This position is responsible for maintaining district computers, Chromebook, computers, iPads, printers, projectors, and other hardware and software in the district. Technology is always evolving, so this person must maintain a working knowledge of current technology.
PRINCIPAL RESPONSIBILITIES:
1.Re-imaging computers using portable and server based images
2.Repair and maintain computers, Chromebook, printers, tablets, projectors, and other hardware
3.Configure and install computers, Chromebook, printers, tablets, projectors, and other hardware
4.Maintain Windows Active Directory on assigned computers, including joining and removing computers from the domain
5.Assist the networking group with network, server, and software image troubleshooting
6.Transport and move technology hardware as requested by building principals, technology contact, or supervisors
7.Work with the district contact for disposal or recycling of retired computer equipment
8.Re-purpose computer equipment by salvaging usable parts before disposal or recycling
9.Coordinate with vendors to complete warranty work as necessary
10.Troubleshoot wiring related problems, including patch cables, Ethernet jacks, switches and stacks and WAN related problems
11.Respond to IT tickets using the district’s ticketing system
12.Responsible for assuring equal educational opportunity to all individuals regardless of race, color, gender, age, marital status, religion, gender identity, national origin, sexual orientation, homelessness, or disability.
13.Performance of other job-related duties as assigned.
REQUIRED QUALIFICATIONS:
1.Working knowledge of current and previous generation Windows operating systems and Microsoft Office suites
2.Working knowledge of Gmail and other G Suite products
3.Experience maintaining and repairing printers
4.A minimum of three years’ successful hardware repair troubleshooting experience.
5.Associates degree, or equivalent work experience, in computer science or related field
6.Excellent people skills
7.Reliable vehicle transportation, license, and clean driving record
8.Ability to lift at least 40 pounds
PREFERRED QUALIFICATIONS:
1.Bachelors degree in computer science or related field.
2.CompTia A certification
3.Microsoft certified professional
4.G Suite certifications
5.Ability to speak Spanish, Vietnamese, Albanian, Portuguese, Arabic or an African language.
SALARY: IT Support Specialist, $25.65 - $35.15
WORK YEAR:Full Year Position / 52 Weeks
WORK DAY: 7:30 A.M. to 3:30 P.M.
TO APPLY: Any person interested in this position should apply on-line at www.worcesterschools.org. All information including a cover letter and resume must be submitted. Open until filled.
This deadline date does not preclude further advertisement or recruitment.
Salary : $26 - $35
