What are the responsibilities and job description for the Team Store Associate position at Worcester Red Sox?
TEAM STORE ASSOCIATE
SUMMARY
The Worcester Red Sox are recruiting friendly, energetic, and motivated individuals to be a part of the Merchandise Team for the 2024 baseball season. It is our goal to make our fans’ experiences at Polar Park pleasant and enjoyable. To achieve this, our employees need to be friendly, professional, courteous and reliable. Our Team Store Associates should be willing to work collaboratively with other Polar Park employees to go above and beyond to make our fans feel welcome, appreciated and eager to return!
ROLE AND RESPONSIBILITY
- Ensuring a safe, fun and friendly environment for all customers, staff and stakeholders of the WooSox, both within the Team Store and throughout Polar Park.
- Being well-versed in product selection to assist fans as they shop, making recommendations of additional items or offering alternatives when needed.
- Answering any fans’ questions in a polite and helpful manner about the store, team or ballpark, or finding someone who can help them.
- Assist in preparing all merchandise areas, including salesfloor and stockrooms, for business before, during and after game- and on non-game days.
- Maintain a clean, neat and safe working environment in all areas including the sales floor, stockrooms or other areas of Polar Park.
- Fold, hang, and organize all merchandise to maintain fully stocked and visually appealing retail displays.
- Operate the point-of-sale and inventory system in addition to other Team Store devices that will help guarantee a fast, friendly and efficient fan experience, both in-store and online.
- Assist in cleaning, restocking and closing the WooSox Team Store/Stands/Portables at the end of each game or event.
- Aid in online order fulfillment, including picking, processing and shipping merchandise expeditiously.
- Additional duties may be assigned as needed, such as filling in at other positions.
QUALIFICATIONS
- Excellent customer service skills and a passion for Polar Park/Worcester Red Sox
- Willingness to learn how to operate computers, cash register and other devices
- Ability to work outside (under shelter) in various weather conditions
- Ability to stand up for 3 hours, lift up to 10 pounds and/or ask for and offer assistance in completing strenuous or difficult tasks
PREFERRED SKILLS
- Bilingual, multilingual, and/or fluent in ASL
- Customer service experience is a plus but will train the right people!
Through the intersection of baseball and family entertainment, the Worcester Red Sox strive to be an organization whose people, culture, and practices reflect the acceptance, advocacy, and celebration of diversity and individuality that we expect of society. We are an Equal Opportunity Employer and prospective employees will receive consideration without discrimination based on race, religion, color, sex, age, national origin, disability, military/veteran status, sexual orientation, gender identity/expression, or any other characteristic protected by applicable law.
The Worcester Red Sox require proof of COVID-19 vaccination as a condition of employment, subject to applicable legal requirements.
SUMMARY
The Worcester Red Sox are recruiting friendly, energetic, and motivated individuals to be a part of the Merchandise Team for the 2024 baseball season. It is our goal to make our fans’ experiences at Polar Park pleasant and enjoyable. To achieve this, our employees need to be friendly, professional, courteous and reliable. Our Team Store Associates should be willing to work collaboratively with other Polar Park employees to go above and beyond to make our fans feel welcome, appreciated and eager to return!
ROLE AND RESPONSIBILITY
- Ensuring a safe, fun and friendly environment for all customers, staff and stakeholders of the WooSox, both within the Team Store and throughout Polar Park.
- Being well-versed in product selection to assist fans as they shop, making recommendations of additional items or offering alternatives when needed.
- Answering any fans’ questions in a polite and helpful manner about the store, team or ballpark, or finding someone who can help them.
- Assist in preparing all merchandise areas, including salesfloor and stockrooms, for business before, during and after game- and on non-game days.
- Maintain a clean, neat and safe working environment in all areas including the sales floor, stockrooms or other areas of Polar Park.
- Fold, hang, and organize all merchandise to maintain fully stocked and visually appealing retail displays.
- Operate the point-of-sale and inventory system in addition to other Team Store devices that will help guarantee a fast, friendly and efficient fan experience, both in-store and online.
- Assist in cleaning, restocking and closing the WooSox Team Store/Stands/Portables at the end of each game or event.
- Aid in online order fulfillment, including picking, processing and shipping merchandise expeditiously.
- Additional duties may be assigned as needed, such as filling in at other positions.
QUALIFICATIONS
- Excellent customer service skills and a passion for Polar Park/Worcester Red Sox
- Willingness to learn how to operate computers, cash register and other devices
- Ability to work outside (under shelter) in various weather conditions
- Ability to stand up for 3 hours, lift up to 10 pounds and/or ask for and offer assistance in completing strenuous or difficult tasks
PREFERRED SKILLS
- Bilingual, multilingual, and/or fluent in ASL
- Customer service experience is a plus but will train the right people!
Through the intersection of baseball and family entertainment, the Worcester Red Sox strive to be an organization whose people, culture, and practices reflect the acceptance, advocacy, and celebration of diversity and individuality that we expect of society. We are an Equal Opportunity Employer and prospective employees will receive consideration without discrimination based on race, religion, color, sex, age, national origin, disability, military/veteran status, sexual orientation, gender identity/expression, or any other characteristic protected by applicable law.
The Worcester Red Sox require proof of COVID-19 vaccination as a condition of employment, subject to applicable legal requirements.
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