What are the responsibilities and job description for the Seasonal Customer Service Representative position at WORD OF LIFE FELLOWSHIP INC?
Job Details
Description
Core Responsibilities:
• Act as a switchboard for Word of Life and be able to redirect calls to the proper channel
• Reply to general voicemails and e-mails left in department box as well as personal boxes
• Acquire, maintain, and expand knowledge of how each department works and their function
• Ability to maintain a courteous and pleasant demeanor – both in person and on phone
• Dress consistent with a desired professional image
• Communicating with customers with respect and interest
• Pleasant and cooperative attitude with co-workers
• Ability to manage time and projects without the need of constant direction
• Personal and professional growth and development based on yearly goals
• Ability to work a consistent schedule but also flexible during peak seasons
• Attendance at weekly staff meetings and required devotions/chapels
• Know and understand policies and procedures for registration of all camps, conferences, concerts, and events
• Ability to communicate with camps regarding details of registration, events, cancellations, reporting, and assisting the camps with customer needs
• Ability to research and follow up with customers regarding answers to unknown questions
• Mindset to anticipate the customer’s needs beyond what they communicate
Qualifications
• A clear cut personal testimony of faith in Christ
• Agreement with Word of Life’s vision, mission, Statement of Faith and Standard of Conduct.
• A willingness to learn and grow in the ministry responsibilities mentioned below.
• A great personality and communication skill
• Proficient in typing, computer skills, and math skills
• The ability to multitask and follow-up
Training needed: Microsoft Office Suite, WOL Registration system, Eventbrite Ticketing system, Google Docs
Salary : $16
