Case Manager

Case Manager

Case manager needed for CBDS program with an arts focus. The Case Manager ensures adequate assessment and development of all program participants. The primary responsibilities of the Case Manager include tracking and maintaining program schedules, developing individual service plans, maintaining accurate case records, conducting satisfaction surveys, and providing follow-up services. They also assist with referrals, tracking individual goals, and exploring employment opportunities. Additionally, they ensure compliance with audit requirements and provide job coaching as needed.

Necessary skills for the Case Manager role include effective communication, maintaining good attendance, and excellent customer service. Data analytics and reporting skills are essential when working autonomously and as part of a team. Crisis intervention, de-escalation technique training and bilingual skills are preferred.

Qualifications

• Maintaining good attendance is required.
• Exemplary communication skills both internal and external.
• Providing crisis intervention/de-escalation techniques and support as necessary.
• Fostering a positive work environment and staying flexible with work duties assigned.
• Able to work autonomously and as part of a team when needed
• Ability to perform data analytics and reporting
• Knowledge of Microsoft Office, PayCom system, HCSIS, Salesforce

• Ability to communicate effectively to the workforce of English learners and those who use ASL may be needed.

• Excellent customer service skills and ability to manage conflict.

• Bilingual skills preferred.

• The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform basic functions. Must be able to lift up to 15 pounds at times.

Salary : $22 - $24