What are the responsibilities and job description for the Customer Service Representative/Dispatcher position at Work With Your Handz?
Lead the Way to Service Excellence: Become Our Customer Service Rep/Dispatcher!
We been serving the West Amwell, NJ community for nearly 29 years. While we've grown, we've stayed focused on providing top-quality service to our local customers. Our commitment to the community is at the heart of everything we do.
To be successful in this combined role of Customer Service Representative and Dispatcher, you will be the cornerstone of our customer experience, guiding customers seamlessly from inquiry to resolution while ensuring technician efficiency and work order accuracy. Success means delivering exceptional service, optimizing operations, and fostering a positive company reputation.
In-Office Position: Monday to Friday 9 AM – 5 PM
What Can We Do for You?
Responsibilities for the Customer Service Representative/Dispatcher:
Ideal Customer Service Representative/Dispatcher will have:
Ready for a career that's more than just a job? Elevate your career with a company built on trust for Heating and A/C services. We are deeply rooted in our communities and proudly employ residents.
All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected category. We are an equal-opportunity employer. Pre-employment background check and drug test are required to be considered for this position.
We been serving the West Amwell, NJ community for nearly 29 years. While we've grown, we've stayed focused on providing top-quality service to our local customers. Our commitment to the community is at the heart of everything we do.
To be successful in this combined role of Customer Service Representative and Dispatcher, you will be the cornerstone of our customer experience, guiding customers seamlessly from inquiry to resolution while ensuring technician efficiency and work order accuracy. Success means delivering exceptional service, optimizing operations, and fostering a positive company reputation.
In-Office Position: Monday to Friday 9 AM – 5 PM
What Can We Do for You?
- Earn a competitive wage - $18 - $22/hour DOE!
- Health Insurance
- Dental Insurance
- 401k with company match
- Enjoy generous PTO and paid holidays.
- Company events and Holiday parties
- Access to ongoing training and opportunities for advancement
- Be part of a team that truly cares - We live and breathe our core values
Responsibilities for the Customer Service Representative/Dispatcher:
- Manage customer inquiries and resolve issues with efficiency and professionalism.
- Process service orders seamlessly, guaranteeing timely and accurate service delivery every time.
- Effortlessly handle phone calls, emails, and vendor requests.
- Analyze the entire dispatch board to find patterns and make informed decisions to optimize routes
- Navigate warranty claims processing like a pro, ensuring customer satisfaction and timely resolutions.
- Provide valuable support to the accounts receivable team, contributing to financial efficiency and accuracy.
- Ensure an exceptional customer experience by providing technicians with detailed and precise information about service requests.
- Coordinate with field personnel to optimize routes and schedules, maximizing efficiency and productivity.
- Communicate effectively with customers, providing updates on service status and addressing any concerns or issues.
- Participate in continuous training programs to foster ongoing professional development.
- Keep customers informed throughout the day regarding the progress of their service appointments.
Ideal Customer Service Representative/Dispatcher will have:
- Experience in Home Services Highly Preferred.
- Minimum 1 year of Customer Service experience.
- Minimum 1 year of Dispatcher experience.
- Experience with Service Titan a plus!
- Ability to analyze data to ensure accuracy.
- Mechanical aptitude.
- Proficient with Microsoft Office.
- Excellent communication skills, both verbal and written.
- Proficiency in customer service software and systems.
- Strong problem-solving skills and the ability to handle challenging situations.
- Detail-oriented, strongly organized, and the ability to multitask in a fast-paced environment.
- Commitment to providing exceptional customer service and building positive relationships with clients.
Ready for a career that's more than just a job? Elevate your career with a company built on trust for Heating and A/C services. We are deeply rooted in our communities and proudly employ residents.
All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected category. We are an equal-opportunity employer. Pre-employment background check and drug test are required to be considered for this position.
Salary : $18 - $22
