What are the responsibilities and job description for the Customer Service - Service Dispatcher position at Professor Gatsby's Heating and Cooling?
Professor Gatsby's Heating & Cooling of Trenton, NJ is looking to hire a full-time Customer Service / Service Dispatcher to join our team. Are you a dependable worker with strong organizational skills? Do you want to enjoy where you work? Do you want the opportunity to excel in a customer service role? If so, please read on!
This office administration position earns a competitive salary of $17-$22/hour, depending on experience. We also offer generous benefits including health insurance, a 401(k) match, 5 paid sick days after 90 days, paid holidays (every major one), paid vacation, a team atmosphere, company parties, and more! If this sounds like the right office staff opportunity for you, apply today!
ABOUT PROFESSOR GATSBY'S HEATING AND COOLING
We have been delivering first-rate HVAC services and products at affordable prices to Turnersville NJ and the surrounding cities including Southern Jersey, Washington Township, Sewell, Turnersville, Glassboro, Clayton, and Williamstown. Customer satisfaction is our first priority. We are the highest-rated company in the area because we take our time and do it right. Whether our residential customers need repairs to their existing heating and cooling systems or a completely new installation, we are here to serve their needs. We chose a professor for our mascot to signify accuracy, integrity, attention to detail, and expertise.
Our highly trained technicians love what they do. We believe that if you don't love what you do, then you can't deliver the best service and value to your customer. Your heart must be in it. Our team focuses on continuing education so we can present our customers with the best options in the industry. We care about our team. We are growing fast and believe that if we invest in our team now, they will grow with us. We want to offer careers not just jobs.
A DAY IN THE LIFE OF A CUSTOMER SERVICE / SERVICE DISPATCHER
In this office administration position, you are prompt and professional as you handle the needs of our clients and the administrative needs of our office. In this role, you answer phone calls, respond to customer needs through email, and schedule appointments with customers. Additionally, you take great care to maintain an organized system, including documenting and recording the correct services and keeping track of account changes.
As a vital component to our office administrative staff, you eagerly step in and assist with other miscellaneous office duties as needed. Whether tending to the mail or stepping in for our dispatch team, you feel great about your professional contributions to the success of our HVAC company!
QUALIFICATIONS FOR A CUSTOMER SERVICE / SERVICE DISPATCHER
- Customer service experience
- Excellent phone skills including fielding inbound and outbound customer and technician calls
- Able to handle office tasks, such as invoicing, filing, generating reports, obtaining permits, maintaining records, and reordering supplies
Are you willing to learn and adapt to company procedures? Are you someone that loves to talk on the phone? Are you a very organized person? If yes, you might just be perfect for this office administration position!
WORK SCHEDULE FOR A CUSTOMER SERVICE / SERVICE DISPATCHER
Monday-Friday from 1p to 9p or 2p to 10p OR Tuesday-Saturday from 1p to 9p or 2p to 10p - you would have flexibility of either schedule sets.
ARE YOU READY TO JOIN OUR OFFICE ADMINISTRATION TEAM?
If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: 08608
Salary : $17 - $22
