What are the responsibilities and job description for the Customer Service Representative / Dispatcher position at Silvi Concrete Products, Inc.?
Overview
Title of Position: Dispatcher/ Customer Service Rep
Location: Fairless Hills, PA
Industry Leading Benefits: Medical, Prescription, Dental, Vision, 401K, Pension, Short and Long Term Disability, Life Insurance, Tuition Reimbursement.
As a Silvi Materials Scale Operator/Dispatcher, you will manage high call volumes while maintaining a professional and positive demeanor with each customer. The ideal candidate will possess excellent communication skills, a high attention to detail, the ability to enter orders accurately, and the responsibility to provide drivers with precise location information. This position requires reliability, attention to detail, and a strong commitment to customer service in a fast-paced environment.
Grow with us! Silvi Materials has been working on expanding our “A” Team of employees since 1947! Our team has grown to 13 companies employing over 700 employees at 24 locations across New Jersey and eastern Pennsylvania. Silvi is large enough to provide the stability you need but small enough that you can feel your individual contribution to our success. We value the fresh ideas and perspectives of each new member of our team.
What does Silvi Materials offer you, you may ask?
- Phenomenal Benefits: Medical, Vison, Dental, Prescription, Vacation, Paid Holidays and so much more!
- Your future in mind: With 401(k) (at select locations) and/or pension options. We want all employees to build for a great retirement!
- Growth at Silvi Materials: We offer each employee the opportunity to move into any facet of our complex business. And our tuition reimbursement program is the perfect springboard to help you get there!
Position Essential Functions Responsibilities
- Handle inbound and outbound calls in a high-volume setting with professionalism and courtesy.
- Provide accurate information regarding products, services, and account details to customers.
- Accurately enter customer orders into the system, ensuring all details are correct and complete.
- Provide accurate and timely location information to drivers to ensure smooth deliveries and pick-ups.
- Resolve customer inquiries, issues, and concerns in a timely manner while maintaining a positive customer experience.
- Stay calm under pressure and manage stress effectively during peak call times.
- Be dependable and punctual, ensuring consistent attendance and availability during scheduled hours.
Qualifications
- Ability to work at 8 a.m. - 5:00 p.m. but has flexibility for outside and overtime hours as needed
- Ability to work at least 2 Saturdays per month
- The successful candidate will have at least a High School education or equivalent, although a college education is preferred.
- This person needs to have excellent and clear communication skills (bilingual in English/Spanish is a plus)
- Previous experience in a customer service or call center role is preferred.
- Strong attention to detail and experience in data entry or order processing.
- Excellent verbal communication skills with the ability to speak clearly and professionally.
- Strong listening skills and attention to detail.
- Ability to multitask, prioritize, and manage time effectively.
- Comfortable with technology and able to learn new systems quickly.
- Ability to handle high-pressure situations while maintaining a positive attitude.
- Must be dependable, with a strong commitment to punctuality and consistent attendance.
- Availability to work flexible hours, including evenings or weekends if required.
Physical Demands
In a typical work setting, people in this job:
- Lift 20 pounds regularly and up to 40 pounds on occasion.
- Use one or two hands to grasp, move, or assemble objects
- Stand for long periods of time.
- Kneel, stoop, crouch, bend, stretch, twist or crawl.
- Hear sounds and recognize the difference between them.
- See details of objects that are less than a few feet away.
- See differences between colors, shades, and brightness.
Silvi Materials does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization.
