Customer Service Dispatcher

Description

Are you ready to take on a dynamic role that keeps the wheels of commerce turning? As a Customer Service Dispatcher (known internally as Dispatch Coordinator), you'll be at the heart of our logistics operations, balancing two vital functions: managing inbound/outbound calls and orchestrating seamless order entry. Inbound call management focuses on answering calls and solving issues with a minimum of call transferring. Outbound call management focuses on improving the characteristics of freight moved. Order entry involves entering load information for agencies and dispatching the truck.

Essential Job Duties

• Answer all incoming phone calls promptly and courteously
• Collaborate with agents and drivers to find the ideal freight
• Enter orders into our operational system for agents and drivers
• Provide timely fuel advances to keep our drivers on the road
• Handle request for additional advances per AOP Work Instructions
• Guide drivers to the nearest repair facilities
• Assist in providing directions to drivers
• Dispatch trip numbers in computer for agents and drivers
• Conduct daily check calls with drivers, keeping tabs on ETAs, updates, and resolving any issues
• Be the first line of support for agents during emergencies and routine situations alike
• Find and assign freight to available drivers, optimizing their routes and maximizing efficiency
• Manage POs for inspections, repairs and tires
• Embrace a variety of responsibilities that keep our operations running smoothly
  
  

Requirements

Required Qualifications

• High school diploma or equivalent
• 1 years of experience working in an office environment
• Strong typing skills
• Well versed with Microsoft Office Suite
• Demonstrated problem-solving and critical thinking skills
• Excellent attention to detail
• Ability to work well in collaboration with others
• Ability to quickly pivot between different tasks and reprioritize throughout the day
• Solid organizational and time management skills
• Excellent with building and maintaining relationships
• Ability to speak, read, write, and understand English in a professional manner
  
  

Preferred Qualifications

• 1 years of experience dispatching class A trucks in the transportation industry
• Experience dealing with freight for flatbeds, step decks and dry vans
• Knowledge of DOT rules and regulations
  
  

What's in it for me?

• Medical, Dental, and Vision Insurance
• Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance
• Company Paid Short Term Disability Insurance
• Company Paid Long Term Disability Insurance
• Hospital Indemnity Insurance
• Long-Term Care Insurance Program
• Supplemental Term Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Employee Assistance Program
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with employer contributions
• 401K with up to 4% Employer Safe Harbor Matching
• Paid Vacation
• 8 Paid Holidays
• 1 Floating Holiday
• Identity & Fraud Protection
• Pet Insurance
• Paid on a weekly basis!
• Employee referral bonus program ($500)
• The opportunity to work with good humans!
  
  

Schedule - In Person, On Site

Sunday - Thursday, 9:30am - 6:30pm OR Tuesday - Saturday, 9:30am - 6:30pm

Location Address

2150 Cabot Boulevard West, Langhorne, PA 19047

Greatwide is a member of The Evans Network of Companies. With extensive capacity and a nationwide network of agents, we are ready to handle your transportation demands. We understand our business is about relationships. We work hard to establish new and nurture existing relationships with our Customers, Agents and Independent Contractors.