What are the responsibilities and job description for the Customer Service Representative position at Work With Your Handz?
Sparks Fly: Join Our Team as a Customer Service Rockstar in the Electrical Trade
Explore career opportunities with us! Join our established electrical services team in St. Louis. With a legacy of 30 years, we prioritize delivering excellence to our residential and commercial clients. Become a valued team member, where your contributions are acknowledged and rewarded.
We aim to onboard a seasoned Customer Service Representative with a background in the electrical trade industry to enhance our team. Success in this role is defined by the ability to demonstrate outstanding communication skills, a deep comprehension of electrical products and services, and an unwavering dedication to creating exceptional customer experiences.
What can we do for you?
- Competitive Pay ranges from $18-$22/hour plus commissions and bonuses!
- Unwavering Stability
- Supportive Management that encourages growth opportunities
- Company Events
- Personal and Professional improvement
- Medical, Dental, and Vision Insurance
- Generous Paid Time Off (PTO)
- Celebrate Paid Holidays
- 401K with company match
- Tuition reimbursement
- Referral Program
Responsibilities of the Customer Service Representative:
- Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing exceptional service via phone, email, and in-person interactions.
- Utilize product knowledge and understanding of electrical trade practices to assist customers with product selection, technical questions, and troubleshooting.
- Process customer orders accurately and efficiently, ensuring timely delivery and fulfillment.
- Collaborate with internal teams, including sales, operations, and technical support, to ensure seamless customer interactions and resolution of inquiries.
- Maintain accurate customer records, including contact information, communication history, and order details.
- Identify opportunities to improve customer service processes and procedures, contributing to the overall efficiency and effectiveness of the customer service department.
- Stay up to date on industry trends, product developments, and regulatory requirements relevant to the electrical trade.
Requirements for the Customer Service Representative:
- High school diploma or equivalent; associate or bachelor's degree preferred.
- Minimum of 2 years of experience in a customer service role within the electrical trade industry.
- Strong knowledge of electrical products, equipment, and systems.
- Excellent communication skills, both verbal and written.
- Proficiency in customer service software and systems, with experience using CRM platforms preferred.
- Strong problem-solving skills and the ability to handle challenging situations.
- Detail-oriented, strongly organized, and the ability to multitask in a fast-paced environment.
- Commitment to providing exceptional customer service and building positive relationships with clients.
Embark on a dynamic journey with us! Join our growing family of electrical wizards in St. Louis! For 30 years, we've been lighting up homes and businesses. Be more than an employee; be a valued team star!
We are an Equal Opportunity Employer which offers competitive compensation, excellent benefits, company vehicles, paid training, advancement opportunities within your field and our company, and a respected leader in the home services industry.
Salary : $18 - $22
