What are the responsibilities and job description for the Customer Service Representative position at Work With Your Handz?
Customer Service Representative (CSR) Opportunity - Monterey Park, CA
With a rich history of over 15 years in business, our company is dedicated to maintaining the highest standards and exceeding expectations in every aspect. We prioritize the well-being and growth of our team and are deeply committed to providing exceptional experiences for both our internal and external customers.
In this pivotal role, you’ll be the first point of contact for our valued customers, ensuring exceptional service and efficient scheduling. If you have a passion for providing outstanding customer care and managing multiple tasks with ease, we encourage you to apply!
This in-office role includes working with other team members who are collaborative, supportive, and fun!
What can we do for you?
- Enjoy a consistent Monday to Friday work schedule without on-call scheduling hassles.
- Experience excellent company events and thrive in a positive work culture that fosters growth.
- Access training programs, events, and career growth opportunities to enhance your skills and advance within the company.
- Benefit from a supportive team environment where caring management prioritizes your success.
- Health, dental, vision, and life insurance are provided at no cost to employees.
- Access to a 401(k)-retirement savings plan.
- Enjoy paid time off (PTO) for relaxation and personal time.
- Participate in paid training programs for skill development.
- Pay ranges from $23 - $26/hour DOE plus bonus opportunities!
What You’ll Do as Our CSR:
- Answer incoming calls promptly, ensuring all calls are answered before the third ring and booked efficiently.
- Conduct follow-up calls for lead services and customer messages, adding detailed notes to the software system.
- Monitor and respond to customer inquiries on Podium, adding notes as necessary.
- Follow up on estimates provided to customers, ensuring timely and accurate communication.
- Collaborate with the Dispatcher to manage the dispatch board and optimize scheduling.
- Respond to customer emails or notify the appropriate team member to ensure timely responses.
- File claims for warranty calls with warranty providers, ensuring proper documentation.
To Be a Successful CSR, You’ll Need:
- Minimum of 2-4 years of experience in customer service; residential home service experience a plus!
- Strong communication skills with a customer-focused mindset.
- Excellent organizational skills and attention to detail.
- Ability to work collaboratively with team members to manage tasks effectively.
- Experience with customer service software or similar tools is preferred.
- A positive and teachable attitude with the ability to thrive in a dynamic environment.
Salary : $23 - $26
