What are the responsibilities and job description for the Service Advisor position at WORKFORCE SERVICES INC?
Service Advisor
We are seeking a knowledgeable and customer-oriented Service Advisor to join our team. The ideal candidate will be responsible for providing exceptional service to our clients, assisting them with their automotive needs, and ensuring a smooth and efficient service experience.
Key Responsibilities:
- Greet customers and assess their service needs in a friendly and professional manner.
- Provide detailed information about services and repairs, including costs and timelines.
- Schedule service appointments and manage the service department's workflow.
- Communicate effectively with technicians to ensure accurate diagnosis and timely repairs.
- Follow up with customers regarding service updates and completion.
- Handle customer inquiries and resolve any issues or concerns promptly.
- Maintain accurate records of customer interactions and service history.
- Promote additional services and products to enhance customer satisfaction.
Skills and Qualifications:
- Previous experience in a customer service role, preferably in the automotive industry.
- Strong communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Proficient in using computer systems and software related to service management.
- Excellent problem-solving skills and attention to detail.
- A valid driver's license
- High school diploma or equivalent; additional automotive training or certification is a plus.
Benefits:
Medical,Dental,Vision,401k,PTO,Paid Holidays
We offer a competitive salary and benefits package, along with opportunities for professional growth and development. If you are passionate about providing outstanding customer service and have a keen interest in the automotive field, we encourage you to apply.
Requirements:
