What are the responsibilities and job description for the Consultant, Functional, position at WorkForce Software?
Job Openings
Consultant, Functional - Virtual, United States
540-Implementation Services - Livonia, Michigan (Remote)
Department
540-Implementation Services
Employment Type
Full-Time
Minimum Experience
Experienced
Compensation
$60,000 USD Annually to $120,000 USD Annually
About Us
WorkForce Software, an ADP Company, is the first global provider of workforce management solutions with integrated employee experience capabilities. The company’s WorkForce Suite adapts to each organization’s needs—no matter how unique their pay rules, labor regulations, and schedules—while delivering a breakthrough employee experience at the time and place work happens. Enterprise-grade and future-ready, WorkForce Software is helping some of the world’s most innovative organizations optimize their workforce, protect against compliance risks, and increase employee engagement to unlock new potential for resiliency and performance. Whether your employees are deskless or office workers, unionized, full-time, part-time, or seasonal, WorkForce Software makes managing your global workforce easy, less costly, and more rewarding for everyone.
Over one thousand organizations with more than 4 million users in over 100 countries rely on WorkForce Software solutions to streamline compliance, reduce labor costs, provide more intuitive tools to their employees, and achieve strategic HR on a global basis.
Responsibilities
To maintain our goal of remaining a diverse and inclusive company, WorkForce Software advocates for and promotes a diverse, equitable, safe, and professional workplace where all people feel welcomed and empowered. We are committed to creating an environment that supports and celebrates the full range of our individual and collective differences, so that everyone can do their best and most innovative work, on the job and in our communities.
WorkForce Software is committed to the full inclusion of all qualified individuals. As part of this commitment, WorkForce Software will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Talent Acquisition Department at careers@workforcesoftware.com, 1-833-987-3831.
WorkForce Software is an Equal Opportunity Employer.
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WorkForce Software will not sponsor applicants for work visas. Will you now or in the future require sponsorship for employment visa status, including but not limited to H-1B visa status, F1-OPT visa, etc?
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Please be sure to add app.bamboohr.com to your contacts so you will receive emails through our applicant tracking system. All correspondences are sent via BambooHR.
Are you a current WorkForce Software employee? If yes, please confirm that you have notified your manager of your application. Also, be sure to notify your Talent Acquisition Partner that you have applied to the role.
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I am a current WorkForce Software employee. I have notified my manager of my interest in this role.
I am a current WorkForce Software employee and understand I need to discuss my interest in a new role with my manager to be considered.
Are you currently or were you previously (within the last 12 months) engaged on any project(s) with a WorkForce Software Partner, System Integrator, Contractor or Customer? Were you involved in a WorkForce Software implementation or sale for that Partner, System Integrator, Contractor, or Customer?”
Your answers to the following four questions are entirely optional.
This information will not be used as selection criteria. If you'd rather not share this information, feel free to select \"Decline to Answer\".
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Thank You
Your application was submitted successfully
Link to This Job
Location
Livonia, Michigan (Remote)
Department
540-Implementation Services
Employment Type
Full-Time
Compensation
$60,000 USD Annually to $120,000 USD Annually
Consultant, Functional - Virtual, United States
540-Implementation Services - Livonia, Michigan (Remote)
Department
540-Implementation Services
Employment Type
Full-Time
Minimum Experience
Experienced
Compensation
$60,000 USD Annually to $120,000 USD Annually
About Us
WorkForce Software, an ADP Company, is the first global provider of workforce management solutions with integrated employee experience capabilities. The company’s WorkForce Suite adapts to each organization’s needs—no matter how unique their pay rules, labor regulations, and schedules—while delivering a breakthrough employee experience at the time and place work happens. Enterprise-grade and future-ready, WorkForce Software is helping some of the world’s most innovative organizations optimize their workforce, protect against compliance risks, and increase employee engagement to unlock new potential for resiliency and performance. Whether your employees are deskless or office workers, unionized, full-time, part-time, or seasonal, WorkForce Software makes managing your global workforce easy, less costly, and more rewarding for everyone.
Over one thousand organizations with more than 4 million users in over 100 countries rely on WorkForce Software solutions to streamline compliance, reduce labor costs, provide more intuitive tools to their employees, and achieve strategic HR on a global basis.
Responsibilities
- Obtain and maintain certification in WFS Product Suite applications required to perform the role
- Responsible for gathering and identifying customer business requirements from users, customers, and other stakeholders. This includes creating, maintaining business requirement documents, noticeable use cases and process diagrams.
- Educate customers on best practices in the implementation of WorkForce Software/WFM software
- Facilitate client workshops either onsite or remotely demonstrating understanding in best practices during the implementation of Workforce Management Software
- Deliver projects and tasks on time and within budget by effectively managing workload
- Attend and participate in team meetings
- Follow established processes and best practices to continuously improve skills
- Provide project status updates to key stakeholders both internally and externally
- Partner with internal teams during project phases to ensure successful customer implementation
- Collaborate with the WFS team to ensure thorough testing of the customer's requirements
- Assist with roll-out and go-live activities, including data migration and system setup
- Become familiar with aspects of labor laws as it pertains to time and attendance rules, scheduling and leaves of absences.
- Conduct web-based and on-site customer training
- Proactively participate in training courses and engage in self-directed learning to acquire the skills and knowledge necessary to achieve success in this role and contribute to the team's objectives
- Understand the customer needs in the development of strategic plans
- Troubleshoot issues and escalate problems to appropriate team members
- Maintain accurate and timely records of billable and non-billable hours to ensure project profitability and meet utilization targets
- Ensure adherence to WorkForce Software's established documentation standards and methodologies
- Identify opportunities to improve our product offerings based on customer feedback.
- Manage Customer expectations with relevant communication during key phases of the project life cycle
- Document and communicate out of scope requirements and delays to the appropriate team members
- Estimate work effort and communicate with Project Managers, customers and other key stakeholders regarding project status
- Investigate issues reported during customer testing phases, including tracking and reporting defects
- Mentor team members
- 2-4 Years experience in software implementations
- Intermediate to advanced Microsoft Office skills with a strong emphasis on Excel
- Understand waterfall and agile methodologies, frameworks, and practices in a services delivery role
- Entrepreneurial mindset required, as the role requires capability of rapidly shifting focus and responding to ever-changing conditions
- Strong communication skills both written and verbal
- Possesses basic problem-solving skills
- Experience or ability to read/write SQL and write simple queries
- Knowledgeable of and understand common implementation principles and lifecycle
- Capability to exercise mature judgement
- Demonstrates technical aptitude to learn quickly and adapts to new circumstances
- Ability to work on a dynamic, customer-focused team and establish excellent working relationships
- Demonstrates a strong desire to grow functionally and technically as a professional consultant
- Familiarity with or background in HR, Payroll, or Workforce Management, considered a bonus
- Experience in implementing or training on a packaged software system or highly complex internally developed application
- Logical and technical mindset that can analyze problems and identify root causes
- Awareness of HCM applications and business processes
- Experience providing application support for complex software systems, preferred
- Thrives in client-facing environment
- Work flexible hours
- All other duties as assigned
- Must be able to travel up to 50%, with the potential for international travel
- Bachelor's degree in related field or equivalent years of experience
To maintain our goal of remaining a diverse and inclusive company, WorkForce Software advocates for and promotes a diverse, equitable, safe, and professional workplace where all people feel welcomed and empowered. We are committed to creating an environment that supports and celebrates the full range of our individual and collective differences, so that everyone can do their best and most innovative work, on the job and in our communities.
WorkForce Software is committed to the full inclusion of all qualified individuals. As part of this commitment, WorkForce Software will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Talent Acquisition Department at careers@workforcesoftware.com, 1-833-987-3831.
WorkForce Software is an Equal Opportunity Employer.
First Name
Last Name
Phone
Address
City
State
–Select–
ZIP
Country
United States
Resume
No file selected
Date Available *
Desired Pay
Website, Blog, or Portfolio
LinkedIn Profile URL
Highest Education Obtained
–Select–
Who referred you for this position?
WorkForce Software will not sponsor applicants for work visas. Will you now or in the future require sponsorship for employment visa status, including but not limited to H-1B visa status, F1-OPT visa, etc?
Yes
No
Please be sure to add app.bamboohr.com to your contacts so you will receive emails through our applicant tracking system. All correspondences are sent via BambooHR.
Are you a current WorkForce Software employee? If yes, please confirm that you have notified your manager of your application. Also, be sure to notify your Talent Acquisition Partner that you have applied to the role.
I am not a current WorkForce Software employee.
I am a current WorkForce Software employee. I have notified my manager of my interest in this role.
I am a current WorkForce Software employee and understand I need to discuss my interest in a new role with my manager to be considered.
Are you currently or were you previously (within the last 12 months) engaged on any project(s) with a WorkForce Software Partner, System Integrator, Contractor or Customer? Were you involved in a WorkForce Software implementation or sale for that Partner, System Integrator, Contractor, or Customer?”
Your answers to the following four questions are entirely optional.
This information will not be used as selection criteria. If you'd rather not share this information, feel free to select \"Decline to Answer\".
Gender
–Select–
Ethnicity
–Select–
Disability
–Select–
Veteran Status
Decline to answer
Not a veteran
Veteran
Veteran Status
–Select–
Thank You
Your application was submitted successfully
Link to This Job
Location
Livonia, Michigan (Remote)
Department
540-Implementation Services
Employment Type
Full-Time
Compensation
$60,000 USD Annually to $120,000 USD Annually
Salary : $60,000 - $120,000
