Knowledge Manager - Virtual, United States

Applications for this role will be accepted until May 5th, 2025.

About Us

WorkForce Software is the first global provider of workforce management solutions with integrated employee experience capabilities. The companys WorkForce Suite adapts to each organizations needsno matter how unique their pay rules, labor regulations, and scheduleswhile delivering a breakthrough employee experience at the time and place work happens. Enterprise-grade and future-ready, WorkForce Software is helping some of the worlds most innovative organizations optimize their workforce, protect against compliance risks, and increase employee engagement to unlock new potential for resiliency and optimal performance. Whether your employees are deskless or office workers, unionized, full-time, part-time, or seasonal, WorkForce Software makes managing your global workforce easy, less costly, and more rewarding for everyone.

Over one thousand organizations with more than 4 million users in over 80 countries rely on WorkForce Software solutions to streamline compliance, reduce labor costs, provide more intuitive tools to their employees, and achieve strategic HR on a global basis.

WorkForce Software is seeking a Knowledge Manager to join a remote team building the Community and managing the strategy, structure and stewardship of internal knowledge ecosystem. This individual will manage how to store, organize, and retrieve knowledge. The right candidate will manage access and compliance for the Community and ensure seamless experience for those seeking solutions. If you are curious, collaborative and organized, wed like to meet you!

Responsibilities

• Design and manage a scalable knowledge management framework, including governance, taxonomy, templates, and content standards.
• Partner with subject matter experts and cross-functional teams to capture, validate, and organize knowledge that aligns with user needs.
• Oversee the content lifecyclepublishing, maintaining, and archiving knowledge across internal platforms like intranets or knowledge bases.
• Understand and address audience needs through user research, personas, and feedback to ensure knowledge is accessible, relevant, and actionable.
• Adapt and structure content to support different roles and learning styles, using insights from usage data and workflow analysis to drive continuous improvement.
• Champion knowledge-sharing practices through training, stakeholder engagement, and on going support to encourage adoption across the organization.
• Identify and close knowledge gaps by developing targeted content plans and leveraging team insights.
• Implement and maintain KM tools and systems, such as: Confluence, Gainsight, ClickUp, Guru, Docebo, Slack, and SharePoint.
• Define and uphold content quality standards, while leveraging analytics to measure impact and inform enhancements.
• Create content strategy assets, including tagging systems, playbooks, and editorial workflows for scalable knowledge development.
• Foster a culture of continuous learning and collaboration by promoting knowledge-sharing behaviors and recognizing contributions.

Requirements

• 3 years in knowledge management, content strategy, information management, and/or learning design.
• Strong understanding of knowledge management systems
• Familiarity with taxonomy and metadata design to improve search and organization.
• Proficiency in content lifecycle management, version control, and governance.
• Solid skills in writing, editing, and content structuring.
• Ability to analyze data on usage, identify gaps, and improve content accordingly.
• Excellent communication and facilitation skills bridging SMEs, end-users, and leadership.
• Strategic thinking with a knack for identifying knowledge-sharing opportunities.
• Strong project management and stakeholder engagement capabilities.
• Change advocate able to influence adoption of knowledge-sharing behaviors and tools.
• Detail-oriented but able to see the big picture in how knowledge impacts workflows and goals

Education

• Bachelors degree or equivalent experience
  

Travel

• Max 20%. Mostly domestic but international may also be required.

You'll Love Working Here Because You Can

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
  
• Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exception service to our clients, and none of that happens without each of taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating lasting, positive impact upon the communities in which we work and live.
  
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
  
  

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short and Long Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.

This job description is not intended to be all inclusive, and employee will perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.

To maintain our goal of remaining a diverse and inclusive company, WorkForce Software advocates for and promotes a diverse, equitable, safe, and professional workplace where all people feel welcomed and empowered. We are committed to creating an environment that supports and celebrates the full range of our individual and collective differences, so that everyone can do their best and most innovative work, on the job and in our communities.

WorkForce Software is committed to the full inclusion of all qualified individuals. As part of this commitment, WorkForce Software will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Talent Acquisition Department at careers@workforcesoftware.com, 1-833-987-3831.

WorkForce Software is an Equal Opportunity Employer.