Sales Operations Specialist - Virtual, United States

Applications for this role will be accepted until March 24th, 2025.

About Us

WorkForce Software, an ADP Company, is the first global provider of workforce management solutions with integrated employee experience capabilities. The company’s WorkForce Suite adapts to each organization’s needs—no matter how unique their pay rules, labor regulations, and schedules—while delivering a breakthrough employee experience at the time and place work happens. Enterprise-grade and future-ready, WorkForce Software is helping some of the world’s most innovative organizations optimize their workforce, protect against compliance risks, and increase employee engagement to unlock new potential for resiliency and performance. Whether your employees are deskless or office workers, unionized, full-time, part-time, or seasonal, WorkForce Software makes managing your global workforce easy, less costly, and more rewarding for everyone.

Over one thousand organizations with more than 4 million users in over 100 countries rely on WorkForce Software solutions to streamline compliance, reduce labor costs, provide more intuitive tools to their employees, and achieve strategic HR on a global basis.

Responsibilities

• Sales Process Optimization:

• Design, implement, and refine sales processes to improve sales efficiency and effectiveness.
• Develop and maintain sales documentation, including playbooks, process guidelines, and sales scripts.

• Sales Analytics and Reporting:

• Analyze sales data to identify trends, gaps, and opportunities for improvement.
• Develop and maintain sales dashboards and reports for management and sales teams.
• Provide insights and recommendations based on data analysis to drive sales performance.

• CRM Management:

• Manage and optimize the Customer Relationship Management (CRM) system to ensure data accuracy and completeness.
• Train sales team members on CRM best practices and usage.

• Sales Forecasting and Planning:

• Collaborate with sales leadership to develop accurate sales forecasts.
• Assist in the creation and management of sales plans, quotas, and territory assignments.

• Sales Tools and Technology:

• Evaluate, implement, and manage sales tools and technologies that enhance productivity and performance.
• Ensure sales team members are effectively using sales tools through training and support.

• Cross-Functional Collaboration:

• Work closely with marketing, finance, and product teams to ensure alignment and support for sales initiatives.
• Facilitate communication and coordination between sales and other departments.

• Sales Training and Onboarding:

• Develop and deliver training programs for new and existing sales team members.
• Ensure new hires are effectively onboarded and integrated into the sales team.

• Process and Performance Improvement:

• Continuously monitor and evaluate sales processes and performance metrics.
• Implement improvements to enhance efficiency, effectiveness, and productivity.

Requirements

• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
• Proven experience in sales operations, sales management, or a similar role.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and sales analytics tools.
• Excellent organizational and project management skills.
• Strong communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Detail-oriented with a focus on process improvement and efficiency.

Preferred Skills

• Experience with sales performance management tools.
• Knowledge of sales methodologies and best practices.
• Advanced Excel skills and familiarity with data visualization tools (e.g., Tableau, Power BI).
• Understanding of the industry and market trends relevant to the company’s products or services.

Travel

• 0%

Education

• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.

You'll Love Working Here Because You Can

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exception service to our clients, and none of that happens without each of taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short and Long Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.

This job description is not intended to be all inclusive, and employee will perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.

To maintain our goal of remaining a diverse and inclusive company, WorkForce Software advocates for and promotes a diverse, equitable, safe, and professional workplace where all people feel welcomed and empowered. We are committed to creating an environment that supports and celebrates the full range of our individual and collective differences, so that everyone can do their best and most innovative work, on the job and in our communities.

WorkForce Software is committed to the full inclusion of all qualified individuals. As part of this commitment, WorkForce Software will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Talent Acquisition Department at careers@workforcesoftware.com, 1-833-987-3831.

WorkForce Software is an Equal Opportunity Employer.