What are the responsibilities and job description for the Sr. Director, Managed Services, position at WorkForce Software?
Job Openings
Sr. Director, Managed Services - Virtual, United States
545-Managed Services - Livonia, Michigan (Remote)
Department
545-Managed Services
Employment Type
Full-Time
Minimum Experience
Senior Manager/Supervisor
Compensation
$165,000 - $171,000 USD Annually
About Us
WorkForce Software, an ADP Company, is the first global provider of workforce management solutions with integrated employee experience capabilities. The company’s WorkForce Suite adapts to each organization’s needs—no matter how unique their pay rules, labor regulations, and schedules—while delivering a breakthrough employee experience at the time and place work happens. Enterprise-grade and future-ready, WorkForce Software is helping some of the world’s most innovative organizations optimize their workforce, protect against compliance risks, and increase employee engagement to unlock new potential for resiliency and performance. Whether your employees are deskless or office workers, unionized, full-time, part-time, or seasonal, WorkForce Software makes managing your global workforce easy, less costly, and more rewarding for everyone.
Over one thousand organizations with more than 4 million users in over 100 countries rely on WorkForce Software solutions to streamline compliance, reduce labor costs, provide more intuitive tools to their employees, and achieve strategic HR on a global basis.
Responsibilities
To maintain our goal of remaining a diverse and inclusive company, WorkForce Software advocates for and promotes a diverse, equitable, safe, and professional workplace where all people feel welcomed and empowered. We are committed to creating an environment that supports and celebrates the full range of our individual and collective differences, so that everyone can do their best and most innovative work, on the job and in our communities.
WorkForce Software is committed to the full inclusion of all qualified individuals. As part of this commitment, WorkForce Software will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Talent Acquisition Department at careers@workforcesoftware.com, 1-833-987-3831.
WorkForce Software is an Equal Opportunity Employer.
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Website, Blog, or Portfolio
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Who referred you for this position?
WorkForce Software will not sponsor applicants for work visas. Will you now or in the future require sponsorship for employment visa status, including but not limited to H-1B visa status, F1-OPT visa, etc?
Yes
No
Please be sure to add app.bamboohr.com to your contacts so you will receive emails through our applicant tracking system. All correspondences are sent via BambooHR.
Are you a current WorkForce Software or ADP Associate? If yes, please confirm that you have notified your manager of your application. Also, be sure to notify your Talent Acquisition Partner that you have applied to the role.
I am not a current WorkForce Software or ADP Associate.
I am a current WorkForce Software or ADP Associate. I have notified my manager of my interest in this role.
I am a current WorkForce Software or ADP Associate and understand I need to discuss my interest in a new role with my manager to be considered.
Are you currently or were you previously (within the last 12 months) engaged on any project(s) with a WorkForce Software Partner, System Integrator, Contractor or Customer? Were you involved in a WorkForce Software implementation or sale for that Partner, System Integrator, Contractor, or Customer?”
Your answers to the following four questions are entirely optional.
This information will not be used as selection criteria. If you'd rather not share this information, feel free to select \"Decline to Answer\".
Gender
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Ethnicity
–Select–
Disability
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Veteran Status
Decline to answer
Not a veteran
Veteran
Veteran Status
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Thank You
Your application was submitted successfully
Link to This Job
Location
Livonia, Michigan (Remote)
Department
545-Managed Services
Employment Type
Full-Time
Compensation
$165,000 - $171,000 USD Annually
Sr. Director, Managed Services - Virtual, United States
545-Managed Services - Livonia, Michigan (Remote)
Department
545-Managed Services
Employment Type
Full-Time
Minimum Experience
Senior Manager/Supervisor
Compensation
$165,000 - $171,000 USD Annually
About Us
WorkForce Software, an ADP Company, is the first global provider of workforce management solutions with integrated employee experience capabilities. The company’s WorkForce Suite adapts to each organization’s needs—no matter how unique their pay rules, labor regulations, and schedules—while delivering a breakthrough employee experience at the time and place work happens. Enterprise-grade and future-ready, WorkForce Software is helping some of the world’s most innovative organizations optimize their workforce, protect against compliance risks, and increase employee engagement to unlock new potential for resiliency and performance. Whether your employees are deskless or office workers, unionized, full-time, part-time, or seasonal, WorkForce Software makes managing your global workforce easy, less costly, and more rewarding for everyone.
Over one thousand organizations with more than 4 million users in over 100 countries rely on WorkForce Software solutions to streamline compliance, reduce labor costs, provide more intuitive tools to their employees, and achieve strategic HR on a global basis.
Responsibilities
- Responsible for standard processes and infrastructure required to monitor and report project adherence to WFS Project Management and achievement of project metrics (scope, time, budget, and quality)
- Implement regular project governance reviews to establish accountability with leadership
- Establish project metrics/KPIs to assist in proactively managing projects
- Provides large project oversight regarding scope, resources, and estimations
- Employs an effective, diplomatic, and influential communication style that works across the organizational teams
- Responsible for the development and implementation of the WFS Methodology and associated processes
- Defines metrics and KPIs required to effectively measure all projects
- Develop and maintain project estimation processes
- Provides leadership and guidance (mentoring) to others
- Responsible for quality risk assessment aligned to organizational thresholds
- Assist project teams and customers to identify project risks and define mitigation strategies
- Participate in project deal reviews required to facilitate the approval of all project proposals based on organizational thresholds
- Works collaboratively with internal teams to define their estimation best practices and templates
- Define project metrics and thresholds that drive proactive project audits on active projects
- Conduct project audits to assist project teams with quality delivery, identification of risks, associated mitigations, and project issue resolutions
- Create a work environment that attracts and fosters employees of the highest caliber
- Provide process, tools, and metrics to help measure employee growth in their respective roles
- Ensures Project Management resources are aligned to support the overall strategic direction of the organization
- Provide key data and information for the executive team to make complex organizational and strategic decisions
- Experience in process design and driving change management initiatives across an organization
- Strong consulting, Project Management and/or Project Management experience
- Bachelor's degree in business, technology and/or relevant experience
- 10 years project delivery experience in an enterprise software consulting environment
- 10 years managing customer relationships in a delivery capacity
- Excellent customer relationship management and business acumen
- Experience in managing a client portfolio
- Prior responsibility in handling Director and C-Level escalations including negotiations as a vendor to large clients
- 8 years of demonstrated ability to lead a professional services team that includes managers, consultants, trainers and technical support
- Strong knowledge of project management theory and practices.
- A proven history of success managing HCM and/or ERP implementation teams.
- Strong leadership and interpersonal skills.
- Strong analytical and problem-solving abilities
- Ability to work effectively under pressure and meet deadlines
- Strong communication and presentation skills
- Intermediate to advanced Microsoft Office skills with a strong emphasis on Excel
- Understand waterfall and agile methodologies, frameworks, and practices in a services delivery role
- Entrepreneurial mindset required, as the role requires capability of rapidly shifting focus and responding to ever-changing conditions
- Understand common implementation principles and lifecycle
- Capability to exercise mature judgement
- Demonstrates technical aptitude to learn quickly and adapts to new circumstances
- Ability to travel up to 50%, with potential for international travel
- Bachelor's degree or equivalent experience.
To maintain our goal of remaining a diverse and inclusive company, WorkForce Software advocates for and promotes a diverse, equitable, safe, and professional workplace where all people feel welcomed and empowered. We are committed to creating an environment that supports and celebrates the full range of our individual and collective differences, so that everyone can do their best and most innovative work, on the job and in our communities.
WorkForce Software is committed to the full inclusion of all qualified individuals. As part of this commitment, WorkForce Software will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Talent Acquisition Department at careers@workforcesoftware.com, 1-833-987-3831.
WorkForce Software is an Equal Opportunity Employer.
First Name
Last Name
Phone
Address
City
State
–Select–
ZIP
Country
United States
Resume
No file selected
Date Available *
Desired Pay
Website, Blog, or Portfolio
LinkedIn Profile URL
Highest Education Obtained
–Select–
Who referred you for this position?
WorkForce Software will not sponsor applicants for work visas. Will you now or in the future require sponsorship for employment visa status, including but not limited to H-1B visa status, F1-OPT visa, etc?
Yes
No
Please be sure to add app.bamboohr.com to your contacts so you will receive emails through our applicant tracking system. All correspondences are sent via BambooHR.
Are you a current WorkForce Software or ADP Associate? If yes, please confirm that you have notified your manager of your application. Also, be sure to notify your Talent Acquisition Partner that you have applied to the role.
I am not a current WorkForce Software or ADP Associate.
I am a current WorkForce Software or ADP Associate. I have notified my manager of my interest in this role.
I am a current WorkForce Software or ADP Associate and understand I need to discuss my interest in a new role with my manager to be considered.
Are you currently or were you previously (within the last 12 months) engaged on any project(s) with a WorkForce Software Partner, System Integrator, Contractor or Customer? Were you involved in a WorkForce Software implementation or sale for that Partner, System Integrator, Contractor, or Customer?”
Your answers to the following four questions are entirely optional.
This information will not be used as selection criteria. If you'd rather not share this information, feel free to select \"Decline to Answer\".
Gender
–Select–
Ethnicity
–Select–
Disability
–Select–
Veteran Status
Decline to answer
Not a veteran
Veteran
Veteran Status
–Select–
Thank You
Your application was submitted successfully
Link to This Job
Location
Livonia, Michigan (Remote)
Department
545-Managed Services
Employment Type
Full-Time
Compensation
$165,000 - $171,000 USD Annually
Salary : $165,000 - $171,000
