What are the responsibilities and job description for the Service Coordinator - Baytown position at Workforce Solutions - Baytown?
The Service Coordinator is usually the first, and sometimes, the only contact a customer has with us and is the face of Workforce Solutions to many of our customers. Service coordinators welcome visitors either in-person or virtually, listens to their needs, and determines how we can help. Bilingual preferred.
- Primarily responsible for managing a large volume of inbound phone calls in a timely manner:
- Identify customer needs, resolve issues, and provide solutions including referring customers for escalations.
- Route callers to appropriate service representatives and assist with setting up meetings and/or appointments with other Workforce Solutions staff.
- Critiques resumes and provides suggestions to individuals.
- Assists customers in completing applications for service.
- Effectively help customers use equipment such as fax, copier, scanner, and computer.
- Assists with setting up email accounts and passwords for use in sending resumes, using Work-in-Texas, My TX Careers, and other search engines, applying online for jobs, and assisting customers with their job search by providing quality referrals to jobs available in Work-in-Texas.
- Assist customers patiently with problems and complaints and to remain courteous when dealing with challenging customers.
- Ability to multitask and effectively handle situations where multiple customers want attention at the same time.
- Familiar with current local labor markets for the Gulf Coast Region.
- Wide knowledge of Workforce Solutions services
Experience
Required- 1 year(s): Customer Service
Education
Required- High School or better
Skills
Required- Decision Making
- Active Listening
- Communication
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)