Child Care Business Provider Support

Job Description

Job Title:

Child Care Business Provider Support

Job Family:

Family Services Department

Department/Group:

Family Services Department

Job Code/ Req#:

B17/1570

Location:

El Paso, TX

Travel Required:

Some travel in WSB region (West Texas) and state.

Level/Salary Range:

$43,000 - $47,000

Position Type:

Non-Exempt, Full-time, Grant Funded Position until September 2025

Job DescriptionWorkforce Solutions Borderplex is one of 28 public workforce development boards in Texas serving the six-county Borderplex region. We are a non-profit opportunity incubator, personalizing the career path and connecting the right people to the right positions. With the tools, programs, and services we provide, we know you can do anything you put your heart into. Our organization and its initiatives have been recognized and awarded by the Texas Workforce Commission for our innovative approach to assisting employers and job seekers. WSB serves in the spirit of community support. What we do is so important, but we don’t do it alone. We serve the regional business community. Our mission is to help them grow stronger so they can create better jobs. We also prepare people to fill those jobs and achieve a sustaining and fulfilling career. WSB exhibits a growth mindset. We seek individuals who buy into this mission and lead by example by being good stewards of our financial resources, work efficiently to stretch our resources, and support the organization and its community partners so we can collectively elevate the regional economy. Our values include transparency, innovation, accountability, research-driven, impact-driven, integrity, collaboration, and empathy. Join this high-performing team and support a thriving regional economy! SUMMARY/OBJECTIVE

Performs moderately complex (journey-level) consultative services and technical assistance work. Work involves planning, developing, and implementing an agency program and providing consultative services and technical assistance to child care providers, program staff, government agencies, community organizations, or the general public. Works under general supervision, with limited latitude for the use of initiative and independent judgment. This is a grant-funded position that will end in September 2025.

Role and Responsibilities

Depending on organizational needs, may:

• Performs an array of technical training, research, planning, policy, program assessment, and administrative activities related to project assignment.
• Provides support and collaborates in the planning, development, implementation, analysis, and documentation of an agency program.
• Serves as a liaison to staff, government agencies, community organizations, or the general public to assist in explaining program specifics and requirements
• Markets program(s) to community and professional groups to encourage and/or improve interest in the project(s).
• Monitors and reviews compliance with requirements, laws, regulations, policies, and procedures for assigned project.
• Assists in providing consultative services and technical assistance for agency projects
• Assists with the preparation of administrative reports, studies, and specialized projects.
• May assist in preparing and evaluating program budget requests.
• Assists with the review of program area operations to identify areas in need of change and assists with the development of plans to improve or address areas of concern.
• Create engaging training materials and host customized learning workshops to empower businesses with tech skills.
• Expand our child care provider base through seamless collaboration and maximize project impact.
• Tackle project management tasks as needed, including timeline creation and stakeholder coordination.
• Share success stories from businesses completing the Borderplex Business Support Project, promoting it regionally and nationally.
• This role involves regular travel to local businesses and the Workforce Solutions Borderplex office.
• Be available when local businesses need you, even outside standard Workforce Solution Borderplex hours.
  
  

Experience and Education RequirementsA Bachelor's degree in humanities, business administration, public administration, education, or equivalent experience may be considered in lieu of the degree. Two or more years of experience in a public-facing role is preferred. KNOWLEDGE, SKILLS, ABILITIES

• Clear and effective communication skills that are part of effective communication, structured problem-solving are essential.
• Customer Service: Approach local businesses with empathy and a can-do attitude.
• Problem Solver: Stay agile and adapt to evolving tech challenges facing local businesses.
• Tech-Curious: Maintain a strong interest in tech solutions for various business needs.
• Ability to research and obtain knowledge of local, state, and federal laws related to the project area; to evaluate, and interpret policies and procedures
• Skill in identifying measures or indicators of program performance and the use of a computer and applicable software.
• Ability to gather, assemble, correlate, and analyze facts; to devise solutions to problems; to market programs; to prepare reports; to develop, evaluate, and interpret policies and procedures; to communicate effectively;
  
  

and to provide guidance to others.

• Advanced skills in the use of HP and DELL computers, Excel, PowerPoint, and other Microsoft products.
  
  

JOB SPECIFIC COMPETENCIES

• Attention to Detail: Ensures information is complete and accurate; follows up with others to ensure that agreements and commitments have been fulfilled.
• Data Gathering & Analysis: Seeks or collects and synthesizes information from a variety of stakeholders and sources in an objective, unbiased manner to reach a conclusion, goal, or judgement, and to enable to strategic and leadership decision making.
• Problem Solving: Identifies problems and uses logic, judgment, and data to evaluate alternatives and recommend solutions to achieve the desired organizational goal or outcome.
• Adaptability: Adapts quickly to change and easily considers new approaches.
• Program Management: Delivers effective presentations/training sessions to educate the workforce on topics of organizational importance.
  
  

GENERAL/ORGANIZATIONAL COMPETENCIES

• Quality/Compliance: Achieving a standard of excellence with our work processes and outcomes, honoring the organization’s policies and all regulatory requirements
• Customer focus: Striving for high customer satisfaction, going out of our way to be helpful and pleasant, making it as easy as possible on the customer rather than our department or the organization.
• Communication: Balancing listening and talking, speaking, and writing clearly and accurately, influencing others, keeping others informed
• Collegiality/Collaboration: Being helpful, respectful, approachable, and team-oriented, cooperating with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information, and achieve results.
• Initiative: Taking ownership of our work, doing what is needed without being asked, following through
• Efficiency: Planning ahead, managing time well, being on time, being cost conscious, thinking of better ways to do things
• Continuous Learning & Self Development: Being receptive to feedback, willing to learn, embracing continuous improvement, and proactively investigating new perspectives, approaches, and behaviors.
• Integrity/Transparency: Upholds social, ethical, and organizational norms and values; firmly adhere to codes of conduct and ethical principles; behaves consistently and is open, honest, and trustworthy; acts without consideration of personal gain.
• People management (for those with direct reports): Setting clear expectations, reviewing progress, providing feedback and guidance, and holding people accountable.
  
  

Additional Notes

Must possess a valid driver’s license and meet requirements to be included as an authorized driver on the Workforce Solutions Borderplex Commercial Package Policy as stipulated by the insurance carrier. Successful clearance of local and/or state background checks.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice based on business needs.

EEO/ADA

Workforce Solutions Borderplex provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.