What are the responsibilities and job description for the Warehouse Operations Coordinator position at Working Wardrobes for a New Start?

At Working Wardrobes, we help people overcome barriers to gainful employment.

Working Wardrobes is an established nonprofit known throughout Southern CA as the premier provider of workforce readiness services. Niche services include individualized employment plans, career development, workshops, and professional wardrobe.

Imagine yourself having a direct, positive impact on the lives of people in our community as they overcome extraordinary barriers so they can achieve a meaningful and productive livelihood.

DESCRIPTION

The Operations Coordinator reports directly to the Social Enterprise Director and Donation Center Lead. This position is responsible for managing production operations to achieve client wardrobe department and retail store product needs, as well as maintaining operational processes and facility standards for the Donation Center and three retail stores.

DUTIES / RESPONSIBILITIES

The Operations Coordinator is responsible for selecting excellent quality merchandise for clients served in our Career Success Center and for customers in The Hanger Boutique and The Hanger Outlet stores, as well as providing support for the daily operations of a very busy Donation Center. The job functions include :

Excellent, ongoing Clothing and Accessory Quality Control.
Ensuring proper rotation of clothing and maintaining operational processes.
Clean and organize the Donation Center lobby daily.
Complete Safety & Forklift Checklists as needed.
Supervision of volunteers effectively to ensure maximum productivity.
Coordinating with the Donation Center Lead any maintenance needs and requests of the retail stores, the Donation Center, and Career Success Center.
Assisting with retail store coverage on an infrequent and as needed basis.
Capture names and photos of individual volunteers and CSR groups and provide to Marketing Department
Ordering and maintaining supplies as needed.
Meets warehouse operational standards by contributing warehouse information to strategic plans and reviews; implementing production, productivity, quality control, resolving problems; identifying warehouse system improvements.
Maintains storage area by organizing floor space; adhering to storage design principles; recommending improvements.
Secures warehouse by turning alarms on and testing systems.
Keeps equipment operating by enforcing operating instructions; troubleshooting breakdowns; requiring preventive maintenance.
Drives Donation Center truck to deliver clothing to outlets unsupervised.
Operates forklift as needed on an infrequent basis.

Quality Control / Management :

Possess outstanding time management skills

Possess outstanding organizational management skills

Maintain high standards of quality control for all donations

Manage clothing and accessory inventory with input from wardrobe / Client Services department and Retail shop managers

Coordinate distribution of excess inventory to other programs and shelters

Handle ordering Donation Center supplies such as tagging guns and bullets

Coordinate the pack-out logistics of preparing clothing inventory and event supplies for transportation to client and fundraising events

Coordinate and assist, on an as needed basis, with the transportation of merchandise to the retail store locations

Great knowledge of clothing brands

Volunteer and Staff Management :

Work with volunteer team and staff to maintain the processes in the Donation Center

Coordinate volunteer projects for regular operations and in preparation for events

Maintenance :

Execute facilities maintenance plan, including daily, weekly, monthly, quarterly, bi-annual, and annual projects.

Responsible for performing and / or coordinating repairs needed at the Donation Center and Retail stores.

KEYS TO SUCCESS

To excel in this role, you will bring a service-oriented approach and identify opportunities to engage and appreciate our donors and volunteers. Go above and beyond to ensure that :

Donor, volunteer and clients are first - Put people first, identify their needs and help them navigate their way to success.

Emotional intelligence - You'll need to collaborate with a wide range of personalities in order to get your job done. This will require outstanding interpersonal skills as you adapt your approach to effectively communicate with donors, volunteers and clients; you'll also showcase the utmost diplomacy and trust as you'll be dealing with the inherent personal sensitivities of helping clients overcome personal barriers.

Flexibility - You'll need to balance time and work with many different clients on their goals, juggling different priorities while at the same time flowing with the many changes we incur as we constantly adjust to meet the needs of our donors, clients and community.

An eye for detail -You'll take pride in ensuring only quality clothing is distributed by ensuring the donated product is in excellent condition.

REQUIREMENTS

Education and Experience :

High School Diploma

1 years of retail and / or clothing warehouse operations experience

Demonstrable experience using customer and sales tracking software

Forklift operator certification highly desirable (certification training can be provided)

Valid California Driver's License

Skills Set :

Strong customer service skills are essential

Knowledge of MS Office - Word, Excel, email and Outlook

Proficiency with office equipment

Strong organizational skills - ability to prioritize, follow up and use good time management skills, detail oriented

Outstanding listening skills : ability to engage donors and volunteers in our work

Outstanding communication skills with staff, volunteers and donors

Ability to use good judgment and be a team player

High level of honesty and integrity

High energy, goal oriented, multi-tasking approach

Professional and emotional maturity and good judgment

Creative approach to problem solving - ability to move quickly

Detail oriented with big picture perspective

Mature outlook, youthful spirit

PHYSICAL REQUIREMENTS OF THE POSITION :

Must be able to bend, stoop, lift, reach and carry donated items / merchandise

Must be able to load trucks with rear lift

Ability to stand 7 - 8 hours per day

Ability to lift and carry 50 lbs.

Able to remain in a stationary position (both sitting and standing) 50% of the time or more

Able to move about inside the Donation Center (warehouse) to move items, greet donors and volunteers, store / organize donated items, etc.

May be required to drive a van or box truck on occasion

Must be able to operate computer / office equipment such as computer (monitor, keyboard and mouse) as well as telephone, copy machine, point of sale and donor database software.

Frequently communicate with donors and volunteers who have inquiries about the organization's mission and services.

BENEFITS :

This full-time position is eligible for medical, dental and vision coverage for up to 80% coverage on a base plan for the employee as well as generous paid holiday, sick and vacation leave. Life insurance and additional supplemental benefits are also offered.

As an Equal Opportunity Employer , Working Wardrobes does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic / civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

The pay range for this role is :

19 - 20 USD per hour (Irvine, CA)

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