Intermarket Project Coordinator

Description

Job Scope & Summary

The Intermarket Project Coordinator will perform the quoting, ordering, processing, and invoicing of office furniture products or related items ensuring customer satisfaction both internally and externally.

Essential Responsibilities

• Providing support for intermarket accounts via ServiceNet application and through other correspondence.
• Communicating information to work team, servicing dealer, and originating dealer relating to intermarket account.
• Process all WIP storage by creating quotes, orders and invoice preparations communicating with various departments.
• Processing quotes by setting up customer information and importing SIF file. 
• Processing sales orders by verifying sell price and entering data into various software applications, ensuring accuracy and detail.
• Provide support to the ServiceNet Project Manager – Estimating, communication, product tracking, scheduling & submitting daily reports as needed to customers.
• Track and verify that ServiceNet daily communication requests & timeline milestones are updated and accurate.
• Verify accuracy of product receival with warehouse team and communicate issues or concerns with our dealer partners in a timely manner.
• Keeping internal and external customers informed of order status by preparing reports and communicating results on a regular basis through phone and email.
• Ensuring signoff from the customer that the job was completed
• Preparing the completed sales order for invoicing
• Continuously update invoice forecasts electronically, by comparing lead time, acknowledgements, and installation schedules in a timely manner.
• Handling internal and external customer questions or issues by researching and taking appropriate action in a timely manner.
• Provide support by scheduling all service work, including demo chair deliveries.
• Assist internal furniture sales and other WR service lines as needed
• Contributing to a team effort by accomplishing related results or projects as needed, including phone backup for receptionist.

The Qualifications and/or Experience

• The preferred candidate will possess a High School Diploma or equivalent, or minimum of six months related experience or equivalent combination of education and experience.
• Working in a similar position within the office furniture industry or related field.
• Achieving and maintaining technical and professional proficiency related to current job position and areas of expertise, specifically order processing, clerical, and data entry, working knowledge with Microsoft Office Suite and various accounting and design software.
• Demonstrating detail orientation and the ability to coordinate multiple responsibilities, understanding the importance of doing quality work, adhering to the standards to prevent errors, and working effectively with high volume workload.
• Achieving results by driving issues to closure and getting the job done on time.
• Demonstrating dependability by fulfilling commitments consistently and reliably.
• Demonstrating flexibility and adaptability by being able to change course swiftly and purposefully when the needs of the business change, working irregular hours and extended shifts.
• Communicating effectively by interacting in a clear and compelling way that builds understanding and commitment with a wide range of people, both within and outside the company.
• Ability to build customer loyalty by discovering what is important to the customer (internal and external) and responding to it.
• Demonstrating teamwork and collaboration by building and sustaining productive working relationships across a diverse spectrum of people.
• Demonstrating integrity and trust by acting ethically and gaining the trust and respect of others
• Demonstrating initiative by recognizing opportunities or problems and taking action.
• Ability to learn from experiences of self and others to solve problems and identify new solutions, shares knowledge generously.
• Possessing an understanding overall of the office furniture industry and the company’s products and services
• Must be able to perform all essential functions of the position with or without accommodations.
• Ability to pass pre‐employment background check, and drug screening.
• Ability to pass DOT physical/lift test (if applicable)

Work Environment and Physical/Mental Demands

The position requires working typically in a professional office environment. This role routinely involves standard office equipment such as office phone/smartphone, computer/laptop/computer keyboard/mouse, photocopiers, filing cabinets and printers. This position requires the ability to sit for prolonged periods of time, as a driver or passenger in an automobile. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The ability to visit and move around at construction and other customer/work sites, wearing appropriate safety protective gear. Ability to lift, carry, and otherwise transport work-related materials that frequently weigh up to 10 lbs. and that may occasionally weigh more than 25 lbs. Ability to work with numbers, research complex issues and resolve problems. Requires more advanced mathematical skills to understand spatial requirements and in doing bids. Must be able to read and comprehend complex written material, as well as ability to analyze, compare, evaluate, reconcile and order data. 

The physical demands and working environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Qualifications

Salary : $23 - $25