What are the responsibilities and job description for the Field Support Associate position at Workrise?
Workrise is the source-to-pay solution built for energy. By combining purpose-built software with expert teams, we empower the world's leading energy companies and their suppliers to work better, together.
Learn more about how Workrise is equipping everyone in the energy ecosystem to operate with greater speed and efficiency at workrise.com.
The Field Support Associate supports the partnership with current and prospective contractors for the Upstream Labor team at Workrise. This position collaborates with internal Workrise partners to understand all products Workrise offers and pending enhancements. This role will connect Workrise solutions to potential contractors and maintains relationships with current Workrise contractors. This role will be exempt and will report to the Senior Sales Manager. Please note this role is located in North Dakota.
Why Join Us?
This role will immediately impact our field personnel by serving as the local point of contact and providing direct support to our workers in the region. The position involves collaborating closely with the sales team to share valuable field insights and ensure alignment between operational and business goals. By taking ownership of this critical connection, the role strengthens communication and fosters a cohesive support system for our team in the field.
What you'll be doing:
- Relationship Management and Development
- Build and maintain relationships with all Workrise consultants/contractors in the region
- Performs Rig/Site visits multiple times per week.
- Liaise with the internal operations department on all issues through completion of onboarding documents, customer compliance, and implementation process
- Communicate with Workrise Consultants in a full-service capacity from onboarding through end of work with a regular cadence via in-person, voice call, or electronic means
- Form partnerships with contractors, understanding their operations, challenges, needs and solution around those to bring value additive solutions
- Process Management and Documentation
- Update SalesForce with all communications.
- Partner with the Account Executive and Account Management team on navigating sales efforts and supplement their efforts and win together.
- Contributes to the review of documentation and processes to ensure all remain up to date and relevant
Experience and Education Requirements:
- 2 years experience in a sales, business development, client-facing and/or account manager role in the energy industry
- High-level knowledge of oilfield drilling, completion, and production operations
- Experience in dealing with multiple internal stakeholders to solve problems and introduce positive solutions
- Excellent written and verbal communication skills
- Experience with customer relationship management (CRM) and messaging platforms
- Proficient in Microsoft and Google Suite
- Bachelor's Degree from an accredited university
- Excellent organizational skills
Additional experience preferred, but not required:
- Experience working in a fast-paced environment
Essential Job Functions:
- Regular, on-time attendance
- Ability to travel 30% of the time overnight. Most travel will be done during work hours.
- Ability to communicate effectively
- Ability to use office equipment such as a computer and mobile device.
- Ability to use office computer programs such as e-mail, SalesForce, and Google Suite
- Ability to drive a non-commercial vehicle (must possess a valid driver's license)
- Occasionally work in outdoor weather conditions
- Occasionally traverse uneven surfaces
- Occasionally remain in a stationary position, often standing or sitting for prolonged periods
More than a job:
Between now and 2050, global energy demand is forecasted to rise nearly 50%, which is a staggering number. With every step forward - AI, electrification, you name it - that bar may still get higher. Workrise is uniquely positioned to empower the biggest industry in the world to work smarter - and move faster - in the race to rise to this challenge. The world depends on it.
We recognize that making an impact matters to you and we believe in providing an environment that fosters your growth. We use data to drive our decisions and improve the experience of the workers and clients we serve. With mutual respect for each other, we continually collaborate to find the best solution.
We support you with:
For eligible roles:
- Flexible paid time off for full-time employees
- Medical, dental, and vision insurance
- Telehealth
- 401(k) with company matching contribution
- Flexible remote work support where applicable
- WFH Contribution
- Wellness allowance
- Calm App
- Learning opportunities
- Financial planning support
- Parental leave
- Employee Assistance Program
- Pet Insurance
- Opportunity to earn bonus, commission, and/or equity
- Onsite Gym
Workrise is committed to providing an environment where all people feel belonging, mutual respect, and the freedom to be their authentic selves. We welcome applicants of all gender identity and expression, sexual orientation, neurodiversity, educational background, religion, ethnicity, disability, age, veteran status, and citizenship. We'd love to learn what you can add to our team.
Who we are:
What began as a workforce management platform for Oil & Gas has since grown to serve the biggest companies in energy across both workforce and vendor management, absorbing much of the supply chain complexity these energy companies face and making it easier, faster, and safer to get work done. To date, Workrise has raised over $750M in funding from Founders Fund, Andreessen Horowitz, Bedrock Capital, Brookfield, and Baillie Gifford, along with others, and will continue to use these investments for strategic growth.
We'd love to share more through the interview process and look forward to learning more about your journey.
